At a Glance
- Tasks: Assist with optical administration, manage appointments, and provide excellent customer service.
- Company: Join Specsavers, a well-known high street brand with a supportive team.
- Benefits: Earn up to £12.91 per hour, enjoy 28 days leave plus your birthday off!
- Other info: Access to professional development and the latest technology in a friendly environment.
- Why this job: Be part of a dynamic team making a difference in customers' lives every day.
- Qualifications: Strong admin skills, a positive attitude, and great communication abilities.
The predicted salary is between 12.91 - 12.91 £ per hour.
Walsall Specsavers - Call Centre Assistant at Specsavers. As a Call Centre Assistant, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top‑notch administrative service that will support the store’s success.
What’s on Offer?
- Starting salary up to £12.91 per hour
- 28 days annual leave plus your birthday off!
- Full time (37.5 hours) including weekend working.
- Pension contribution
- Annual subscription to the “Headspace” app
- WeCare – UK confidential employee helpline
- Outstanding clinical and professional development opportunities
- Access to latest clinical technology and equipment
What we’re looking for?
- Excellent administration and organisational skills
- Outstanding customer service approach, able to provide support and reassurance to customers via email and on the phone
- Team player with a positive can‑do attitude
- High level of interpersonal skills with the ability to build working relationships with a wide range of people
- Previous experience of working within an audiology/optics environment desirable but not required
If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. Head to our website to learn more about the role, or even better, apply now.
Call Centre Assistant in Walsall employer: Specsavers
At Specsavers, we pride ourselves on being a supportive and dynamic employer, offering our Call Centre Assistants a vibrant work culture that values teamwork and customer service excellence. With competitive pay, generous annual leave including your birthday off, and access to professional development opportunities, you will thrive in an environment that encourages growth and innovation. Located in Walsall, you'll also benefit from the latest clinical technology and a commitment to employee well-being through initiatives like the WeCare helpline and Headspace app subscription.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Assistant in Walsall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Specsavers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Specsavers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Assistant in Walsall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Specsavers:Your cover letter is your chance to shine! Tell us why you want to work at Specsavers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Specsavers!
How to prepare for a job interview at Specsavers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
