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- Tasks: Assist customers and create a welcoming store environment as a Trainee Optical Assistant.
- Company: Join Specsavers, a leading retail brand in optics with a supportive team culture.
- Benefits: Enjoy a competitive salary, discounts, wellness support, and a paid day off for your birthday!
- Why this job: Perfect for those passionate about customer service and looking to grow in a dynamic retail environment.
- Qualifications: No experience needed; just bring your enthusiasm, teamwork skills, and a willingness to learn.
- Other info: Apply quickly as positions fill fast; great training and development opportunities await!
Job Description
So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. So, if you’ve ever considered a career in optics, this Trainee Optical Assistant role could be perfect for you. Â
As a Trainee Optical Assistant, you don’t need to have previous experience, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores.Â
Our business Â
Based in Shandwick Place, Edinburgh our busy and welcoming store is centrally located and has fantastic transport links.
Our team Â
We have a wonderful team of dedicated people in our store ready and waiting for you to meet.   Â
What’s on offer? Â
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:  Â
- Salary £10.20 – £12.41 per hour
- Working hours 37.5 (to include weekend hours)Â
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks – a portal to a world of great everyday discounts and savings
- WeCare – our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace appÂ
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
 Job responsibilities
- Act as the first point of contact for walk-in customers, greet every customer warmly, arranging repairs or addressing concerns as appropriate
- Perform pre-tests, dispenses, collections, repairs and adjustments
- Proactively engage with customers to explore their needs and offer assistance
- Clearly communicate Specsavers products, services, and promotional offers to customers
- Maintain a clean, organised, and visually appealing front-of-store environment in line with Specsavers retail standards
- Collaborate closely with the shop floor and clinical teams by monitoring the clinic flow and communicating any delays to enhance efficiency throughout the customer journey
- Embrace change positively and promote cross-team collaboration in alignment with Specsavers’ vision and values
What we’re looking for?Â
If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Trainee Optical Assistant. These include: Â
- Passion for providing excellent customer service and making customers’ lives easierÂ
- Great teamworkÂ
- A good initiativeÂ
- Confidence in using IT systemsÂ
- Excellent communication and listening skillsÂ
- Prepared to step out of your comfort zone and try something newÂ
- Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless).Â
Checked all the boxes? This job will close when it's filled, so don't delay, apply today!
Trainee Optical Assistant employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Optical Assistant
✨Tip Number 1
Show your passion for customer service during any interactions you have with the team. Whether it's in a casual conversation or during an interview, let your enthusiasm shine through.
✨Tip Number 2
Familiarise yourself with the basics of optics and eyewear. This knowledge can help you stand out as someone who is genuinely interested in the field and ready to learn more.
✨Tip Number 3
Network with current employees or others in the retail sector. They can provide insights into the company culture and what it takes to succeed as a Trainee Optical Assistant.
✨Tip Number 4
Be prepared to discuss how you handle feedback and your willingness to develop new skills. This role values growth, so showcasing your openness to learning will make a positive impression.
We think you need these skills to ace Trainee Optical Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience, even if it's from different sectors. Emphasise your teamwork abilities and willingness to learn, as these are key for the Trainee Optical Assistant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and customer service. Mention why you’re interested in optics and how you can contribute to creating an outstanding store environment.
Showcase Your Soft Skills: In your application, highlight your communication skills, confidence with IT systems, and ability to receive feedback. These traits are essential for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Specsavers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share any relevant experiences where you went above and beyond to help a customer, even if it's from a different job or situation.
✨Demonstrate Teamwork Skills
Since teamwork is crucial in this role, be prepared to discuss examples of how you've successfully worked in a team environment. Highlight your ability to collaborate and support your colleagues.
✨Be Open to Learning and Feedback
The company values candidates who are willing to learn and grow. Emphasise your openness to feedback and your eagerness to develop new skills, especially in a retail setting.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the Trainee Optical Assistant role. Ask about training opportunities, team dynamics, or what a typical day looks like to demonstrate your proactive nature.