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For Companies At a Glance
- Tasks: Assist customers with optical and audiology services while ensuring a welcoming store environment.
- Company: Join Specsavers, a leading name in optics and audiology, dedicated to excellent customer care.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and a complimentary Headspace subscription.
- Why this job: Gain valuable experience in a supportive team, with opportunities for personal and professional growth.
- Qualifications: No prior experience needed; just bring your passion for customer service and teamwork.
- Other info: Apply quickly as positions fill fast; celebrate your birthday with an extra day off!
Overview
Be among the first 25 applicants. So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Trainee Optical and Audiology Assistant role could be perfect for you.
As a Trainee Optical and Audiology Assistant, you don’t need to have previous experience, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores.
What’s on offer?
Located in Petersfield, our busy store is a hub of activity. Our team is made up of dedicated individuals eager to meet you. We’ll provide training to undertake optical prescreens, hearing screens and wax checks, with excellent training and development opportunities. We also have a range of benefits on offer to enjoy. These include:
- £8.86 to £12.41 per hour (depending on age)
- Bonus scheme
- Part time or full time hours (to include weekend days) between 30 and 39 hours a week
- Auto-enrolment into the pension scheme with employer contribution when you contribute
- Specsavers Perks – portal to discounts and savings
- WeCare – employee support service for you and your immediate family
- Complimentary Headspace app
- Eyecare and hearcare discounts for you and your family
- An additional paid day off on your birthday
- Staff discounts
What we’re looking for
If this is still sounding like a bit of you, here are the skills we’re looking for to get started as a Trainee Optical and Audiology Assistant:
- Passion for providing excellent customer service and making customers’ lives easier
- Great teamwork
- Good initiative
- Confidence in using IT systems
- Excellent communication and listening skills
- Prepared to step out of your comfort zone and try something new
- Able to receive feedback and be open to development, with support and guidance throughout your process
What you will be doing
- Providing customers with a fantastic service
- Answering the phone
- Triaging the clinics for both businesses
- Running reports and following up with patients
- Cashing up for both businesses
- Placing orders for lenses and hearing aids as directed
Find out more
If you’ve got these skills, we’d love for you to apply. Desirable experience that could set you apart includes:
- Previous experience in a fast-paced customer service environment
- Experience in optics or audiology business
- Basic knowledge/experience of optical and/or audiology terminology
Checked all the boxes? This job will close when it\’s filled, so don\’t delay—apply today!
Seniority level
- Internship
Employment type
- Full-time
Job function
- Other and Health Care Provider
Industry
- Retail
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Trainee Optical and Audiology Assistant employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Optical and Audiology Assistant
✨Tip Number 1
Familiarise yourself with basic optical and audiology terminology. Even if you don’t have prior experience, understanding the lingo can help you stand out during interviews and show your enthusiasm for the role.
✨Tip Number 2
Demonstrate your customer service skills in real-life scenarios. Think of examples where you've gone above and beyond for a customer, as this will highlight your passion for providing excellent service, which is key for this role.
✨Tip Number 3
Research Specsavers and their values. Understanding the company culture and what they stand for will allow you to tailor your conversations and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your initiative and eagerness to learn more about the role and the team, making a positive impression on your potential employers.
We think you need these skills to ace Trainee Optical and Audiology Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills mentioned in the job description. Emphasise your passion for retail and teamwork, as these are key qualities the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work as a Trainee Optical and Audiology Assistant and how your skills align with their needs.
Highlight Relevant Experience: Even if you don't have direct experience in optics or audiology, include any previous roles where you provided excellent customer service or worked in a fast-paced environment. This will demonstrate your ability to adapt and thrive in this new role.
Show Willingness to Learn: In your application, express your eagerness to learn and develop within the role. Mention your openness to feedback and how you value guidance, as this aligns with the company's supportive culture.
How to prepare for a job interview at Specsavers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share examples of how you've gone above and beyond for customers in previous roles or situations, even if they are from different industries.
✨Demonstrate Teamwork Skills
Since teamwork is crucial in this role, be prepared to discuss your experiences working in a team. Highlight specific instances where you collaborated effectively with others to achieve a common goal.
✨Be Ready to Discuss IT Proficiency
As the role involves using IT systems, be ready to talk about your comfort level with technology. If you have experience with specific software or systems, mention them, and be prepared to explain how you’ve used them in past roles.
✨Embrace Feedback and Development
The company values openness to feedback and personal development. Be prepared to discuss how you handle constructive criticism and how you’ve used feedback in the past to improve your skills or performance.
