At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer experiences in a vibrant store.
- Company: Join Specsavers, a well-established brand known for quality eye care and community focus.
- Benefits: Earn up to £28,000, enjoy discounts, and get support for your well-being.
- Other info: Enjoy a collaborative culture with opportunities for personal and professional growth.
- Why this job: Develop your leadership skills while making a real impact in a supportive environment.
- Qualifications: Experience in customer service; knowledge of optics is a plus.
The predicted salary is between 28000 - 28000 £ per year.
As a Supervisor, you’ll lead by example and help set the standard within your store. You’ll work closely with the Store Managers to support and guide your team, empowering them to make the right decisions for each customer and deliver a great customer experience while helping achieve business goals. While you’re supporting others day-to-day, we’ll support you too—developing your leadership skills and helping you grow your confidence in managing people. It’s a key role with real responsibility, and we know you’ll rise to the challenge.
Our store Tetbury Specsavers is a welcoming, customer-focused store located in the heart of a vibrant market town, known for delivering high-quality eye care and exceptional service. The store prides itself on creating a supportive and collaborative environment where team members are encouraged to develop their skills and provide a personalised experience for every customer. With a strong reputation in the local community, the team combines clinical expertise with a friendly, approachable style, ensuring patients feel confident and cared for throughout their visit. Tetbury offers good access via local bus routes connecting to nearby towns such as Cirencester, Stroud and Malmesbury, making the store accessible for those commuting from surrounding areas. This is an exciting opportunity to join a well-established store committed to both professional development and outstanding customer outcomes.
The team at Tetbury Specsavers is passionate, knowledgeable and dedicated to delivering an exceptional customer experience. Made up of experienced optical professionals and friendly support colleagues, the team works collaboratively to create a positive and efficient environment where everyone feels valued. There is a genuine focus on teamwork, with colleagues supporting one another in achieving both personal and store goals. The culture is inclusive and encouraging, with a commitment to ongoing training and development, ensuring every team member has the opportunity to grow their skills and progress their career within the business.
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Salary up to £28,000, depending on experience and optical qualification
- Full Time - 37.5 hours, to include working Saturdays
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
If you’ve got all these skills, we’d love for you to apply, but there’s also some desirable experience that could set you apart from the competition if you have it. This includes:
- Previous experience in a fast-paced customer service environment
- Experience in optics or Audiology business
- Basic knowledge/experience of optical and/or Audiology terminology
Checked all the boxes? Now’s the perfect time to apply!
Optical Supervisor in Tetbury employer: Specsavers
Specsavers Tetbury is an exceptional employer that prioritises the growth and development of its team members while fostering a supportive and collaborative work culture. With a strong commitment to professional development, competitive salary, and a range of benefits including employee discounts and enhanced family leave, Specsavers ensures that every employee feels valued and empowered to deliver outstanding customer service in a vibrant market town setting.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Supervisor in Tetbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Specsavers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Specsavers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Optical Supervisor in Tetbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Specsavers:Your cover letter is your chance to shine! Tell us why you want to work at Specsavers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Specsavers!
How to prepare for a job interview at Specsavers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
