At a Glance
- Tasks: Provide outstanding customer service and create a welcoming store environment.
- Company: Join a supportive team at Specsavers, a leader in optics.
- Benefits: Competitive pay, pension scheme, discounts, and mental health support.
- Other info: Full-time hours with opportunities for career progression.
- Why this job: Kickstart your career in retail and make a difference for customers.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22500 - 25000 € per year.
So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Call Centre Assistant role could be perfect for you. As a Call Centre Assistant, you don’t need to have previous optics experience, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores.
Our team: We have a wonderful team of dedicated people in our store ready and waiting for you to meet.
What’s on offer?
- Full time 37.5 hours
- Salary £10.85 - £12.71 an hour
- Good transport links
- Opportunity to progress
- We will auto‑enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
What we’re looking for?
- Clear and professional verbal communication
- Staying calm under pressure
- Showing understanding care for customer concerns
Call Centre Assistant in Tamworth employer: Specsavers
Specsavers is an exceptional employer that values its team members and fosters a supportive work culture. With opportunities for career progression, comprehensive employee benefits including a pension scheme and access to the WeCare support service, as well as perks like discounts through Specsavers Perks, you will find a rewarding environment that prioritises both personal and professional growth. Located in a vibrant area with excellent transport links, this role as a Call Centre Assistant offers a chance to make a meaningful impact in the optics field while being part of a dedicated and friendly team.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Assistant in Tamworth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers. Understand their values and what they stand for in customer service. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common scenarios with friends or family. This will help you stay calm under pressure and respond effectively to customer concerns.
✨Tip Number 3
Show your passion for retail! During your interview, share examples of how you've gone above and beyond for customers in the past. This will demonstrate your proactive nature and commitment to creating an outstanding store environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Call Centre Assistant in Tamworth
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for retail and customer service right from the start. Mention any relevant experiences or skills that highlight your proactive nature and how you can contribute to creating an outstanding store environment.
Tailor Your Application:Make sure to customise your application to reflect the job description. Use keywords from the listing, like 'clear communication' and 'calm under pressure', to show that you understand what we’re looking for in a Call Centre Assistant.
Keep It Professional:While we love a friendly tone, remember to keep your application professional. Proofread for any typos or errors, and ensure your language is clear and concise. First impressions matter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status.
How to prepare for a job interview at Specsavers
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Think about your past experiences where you’ve gone above and beyond for a customer. Be ready to share these examples during the interview, as they’ll show your proactive nature and passion for helping others.
✨Practice Your Communication Skills
Since clear and professional verbal communication is key for this role, practice speaking clearly and confidently. You could even do mock interviews with friends or family to get comfortable expressing your thoughts and answering questions on the spot.
✨Stay Calm Under Pressure
Prepare for potential scenarios where you might need to handle difficult customers or high-pressure situations. Think of strategies you can use to remain calm and collected, and be ready to discuss how you would approach these challenges in the interview.
✨Show Enthusiasm for the Role
Let your passion for retail and customer service shine through. Research the company and its values, and be prepared to explain why you want to work there specifically. This will demonstrate your genuine interest and help you stand out as a candidate.
