At a Glance
- Tasks: Provide exceptional customer service and assist with eyewear solutions in a vibrant store environment.
- Company: Join Specsavers, a leading brand in eyewear with a friendly team culture.
- Benefits: Earn £12.41 per hour, enjoy discounts, and receive support for your well-being.
- Other info: Enjoy great training, career growth, and a paid day off on your birthday!
- Why this job: Be the face of our stores and make a difference in customers' lives every day.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 25000 - 26000 £ per year.
So, you’re a proactive people person ready to be the friendly face our stores need? Sounds like you’d be a great fit here. If you’ve had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you. As an Optical Assistant, you’ll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team.
Our business is based in Mumbles, with the possible requirement to work in the Swansea store.
What’s on offer?
- £12.41 per hour
- Working hours – 30 hours per week, weekend working required
- Life in the store – Mumbles has a small store with 3 test rooms, Swansea is a large store with 12 test rooms.
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks – a portal to a world of great everyday discounts and savings
- WeCare – our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
What we’re looking for?
We need you to have a few skills to get started as an Optical Assistant. These include:
- Pre-screening
- Dispensing
- Collections
- Repairs and adjustments
- Being happy working in a busy environment
If you’ve got all these skills, we’d love for you to apply, but there’s also some desirable experience that could set you apart from the competition if you have it. This includes:
- Previous experience in a fast-paced customer service environment
- Experience in optics business
- Basic knowledge/experience of optical and terminology
Optical Assistant — Customer-Driven Eyewear Specialist in Swansea employer: Specsavers
At Specsavers, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and customer service excellence. Located in the vibrant community of Mumbles, with opportunities to work in our larger Swansea store, we provide comprehensive training, competitive pay, and a range of benefits including enhanced family leave and wellness support. Join us to grow your career in optics while enjoying a fulfilling work-life balance and unique perks like a complimentary Headspace subscription and an extra day off for your birthday.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant — Customer-Driven Eyewear Specialist in Swansea
✨Tip Number 1
Get to know the Specsavers brand inside out! Familiarise yourself with their products and services so you can chat confidently about them during your interview. This shows you’re genuinely interested and ready to be that friendly face they need.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories, as they’ll highlight your proactive nature and ability to thrive in a busy environment.
✨Tip Number 3
Don’t forget to showcase any relevant experience! If you’ve worked in a fast-paced customer service role or have optical knowledge, make sure to bring it up. It’s all about standing out from the competition!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Optical Assistant — Customer-Driven Eyewear Specialist in Swansea
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the Specsavers brand and the optical world! Mention any previous experience you have in optics or customer service to really stand out.
Tailor Your CV:Make sure your CV highlights the skills we’re looking for, like pre-screening and dispensing. Customising your application to match the job description can make a huge difference!
Be Personable:Since we’re all about creating a friendly store environment, don’t be afraid to let your personality shine through in your cover letter. We want to know how you connect with customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out!
How to prepare for a job interview at Specsavers
✨Know Your Stuff
Make sure you brush up on your optical knowledge before the interview. Familiarise yourself with common optical terms and products that Specsavers offers. This will show your passion for the brand and help you answer questions confidently.
✨Show Off Your People Skills
As an Optical Assistant, customer service is key. Prepare examples of how you've provided excellent service in previous roles. Think about times when you went above and beyond for a customer – this will highlight your proactive nature.
✨Be Ready for a Busy Environment
Since the role involves working in a fast-paced setting, be prepared to discuss how you handle pressure. Share specific instances where you successfully managed multiple tasks or dealt with challenging situations while keeping a positive attitude.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
