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- Tasks: Assist customers with queries, manage appointments, and handle optical administration tasks.
- Company: Join the friendly team at Specsavers, a trusted name on the High Street.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and a supportive work environment.
- Why this job: Make a difference in people's lives while growing your career in a vibrant community.
- Qualifications: Passion for customer service, teamwork skills, and good IT proficiency required.
- Other info: Great training opportunities and a welcoming atmosphere to help you thrive.
The predicted salary is between 12 - 16 £ per hour.
As a Call Centre Assistant at Specsavers, you'll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store's success.
Specsavers Burgess Hill is a modern and vibrant store located on Church Road in the heart of Burgess Hill. Our store is known for its warm, welcoming atmosphere, efficient service, modern equipment and great selection of frames, with customers regularly praising the knowledgeable team. Getting to work is easy, with excellent public transport links—Burgess Hill Station is just a short walk away and several bus routes stop nearby—and convenient local parking options within the town centre. It's a supportive, community‑focused environment and an exciting place to grow your career in optics or audiology.
At Specsavers Burgess Hill, you'll be joining a warm, highly experienced team who take real pride in what they do. Many of our colleagues have built long and successful careers within the store, creating a supportive and knowledgeable environment where new team members are welcomed and encouraged to grow. Our people are known for their professionalism, teamwork, and genuine passion for delivering outstanding care to every customer who walks through the door. You'll be surrounded by friendly experts who love sharing their skills, celebrating success, and working together to provide the very best service to the local community.
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Salary starting from £12.41ph
- Part-time hours, with the possibility of working some Saturdays, either as full days or half days
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you
- Enhanced family leave and company sick pay
If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant. These include:
- Passion for providing excellent customer service and making customers' lives easier
- Great teamwork
- Experience with record keeping and managing appointments
- Confidence in using IT systems
- Good Administration Skills
- Excellent communication and listening skills
- Prepared to step out of your comfort zone and try something new
If you have everything we're looking for and are excited by this opportunity, we're excited to hear from you. This job will close when it's filled, so don't delay, apply today.
Call Centre Assistant in Sussex employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Assistant in Sussex
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Call Centre Assistant, especially your customer service experience and teamwork abilities.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the Specsavers team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Call Centre Assistant in Sussex
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, make sure to highlight your passion for providing excellent customer service. Share any experiences where you've gone the extra mile to help someone out, as this will resonate with us at Specsavers.
Be Organised and Clear: Since the role involves a lot of administration, it's crucial to present your application in an organised manner. Use clear headings and bullet points to make it easy for us to see your skills and experiences at a glance.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Call Centre Assistant role. We want to see how you fit into our team and what you can bring to the table.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates about your application!
How to prepare for a job interview at Specsavers
✨Know the Company
Before your interview, take some time to research Specsavers. Understand their values, mission, and what makes them a household name. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Call Centre Assistant, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your communication skills and how you handle queries or complaints, as this will resonate well with the interviewers.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, administration skills, and IT systems. Practising your responses can help you feel more confident. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in the role. This shows your enthusiasm and helps you gauge if the environment is the right fit for you.
