At a Glance
- Tasks: Create an outstanding store environment and provide excellent customer service.
- Company: Join Specsavers, a well-known high street brand with a supportive team.
- Benefits: Earn up to £12.91 per hour, enjoy 28 days leave, and access great discounts.
- Other info: Dynamic team of 38 ready to welcome you in Stirling.
- Why this job: Kickstart your career in optics with full training and development opportunities.
- Qualifications: Passion for customer service, teamwork, and a willingness to learn.
The predicted salary is between 12.91 - 12.91 £ per hour.
Specsavers is a household name and a high street staple. You could be part of the team. If you’re a proactive people person, passionate about retail and offering the best customer service, this Trainee Optical Assistant role could be perfect for you.
As a Trainee Optical Assistant, you don’t need to have previous experience; you just need to be prepared to create an outstanding store environment for both our customers and our team, ensuring every patient receives the best care in our stores. Full training and support will be offered for this role.
Our business is based in the city of Stirling, where our store offers great facilities, including 5 test rooms, an onsite lab, and all the equipment you need to excel in your role, along with great public transport and motorway links.
We have a wonderful team of 38 dedicated and professional people in our store who are ready and waiting to meet you.
What’s on offer?
- Up to £12.91 per hour
- Working hours: 38 hours per week, 5 days from 7 to include regular weekend hours
- 28 days leave plus additional days off each year for your birthday and Christmas shopping
- Auto-enrolment into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enhanced family leave and company sick pay
What we’re looking for?
- Passion for providing excellent customer service and making customers’ lives easier
- Great teamwork
- A good initiative
- Confidence in using IT systems
- Excellent communication and listening skills
- Prepared to step out of your comfort zone and try something new
- Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process
Checked all the boxes? This job will close when it's filled, so don't delay, apply today!
Trainee Optical Assistant in Stirling employer: Specsavers
Specsavers is an exceptional employer, offering a supportive and dynamic work environment in the heart of Stirling. With comprehensive training for Trainee Optical Assistants, employees benefit from a strong team culture, generous leave policies, and a range of perks including discounts and wellness support. Join us to kickstart your career in optics while enjoying a fulfilling role that prioritises customer care and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Optical Assistant in Stirling
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Specsavers.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Specsavers.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Specsavers that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Specsavers, make sure they see your passion for helping others!
We think you need these skills to ace Trainee Optical Assistant in Stirling
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Specsavers, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Specsavers. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Specsavers.
How to prepare for a job interview at Specsavers
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Specsavers that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Specsavers and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
