At a Glance
- Tasks: Welcome and assist customers in a fast-paced optical environment.
- Company: Join the friendly team at Specsavers in Sunderland.
- Benefits: Enjoy competitive pay, 28 days holiday, and exclusive perks.
- Other info: Full-time role with great access to transport links.
- Why this job: Kickstart your career with training and support from experienced professionals.
- Qualifications: Previous customer service experience is a plus; optical knowledge is desirable.
The predicted salary is between 12.71 - 12.71 £ per hour.
Are you a caring individual looking to continue your career as an Optical Assistant? You’ve come to the right place. We’re looking for passionate, hard‑workers with some previous optical experience ready to confidently welcome and help customers as they walk through our doors.
Once you’ve found your feet as an Optical Assistant, you won’t just have to stop there. We have plenty of professional training and development in other business areas, as well as the support of experienced Opticians and Technicians supporting you on your journey. So whatever you want your career to look like, you can bring it to life at Specsavers.
Our store is based in Sunderland in the city centre directly across from the main train station, with great access from trains, Metros and bus routes.
We have a wonderful team of dedicated people in our store ready and waiting for you to meet.
What’s on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Full time 40 hours a week - Will include a weekend day
- Salary - £12.71 per hour
- Specsavers Perks – our discounted benefits scheme
- 28 days holiday including Bank holiday
If you’ve got all these skills, we’d love for you to apply, but there’s also some desirable experience that could set you apart from the competition if you have it. This includes:
- Previous experience in a fast‑paced customer service environment
- Experience in optics or Audiology business
- Basic knowledge/experience of optical and/or Audiology terminology.
Checked all the boxes? Now’s the perfect time to apply!
Optical Assistant in Seahouses employer: Specsavers
At Specsavers, we pride ourselves on being an excellent employer, offering a supportive work culture where your career as an Optical Assistant can truly flourish. Located in the heart of Sunderland, our store provides easy access to public transport and a vibrant team atmosphere, alongside comprehensive training and development opportunities that empower you to shape your professional journey. With competitive pay, generous holiday allowances, and a range of employee benefits, joining us means becoming part of a dedicated community committed to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant in Seahouses
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Specsavers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Specsavers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Optical Assistant in Seahouses
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Specsavers:Your cover letter is your chance to shine! Tell us why you want to work at Specsavers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Specsavers!
How to prepare for a job interview at Specsavers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
