At a Glance
- Tasks: Provide top-notch customer service and assist with bookings in a vibrant retail environment.
- Company: Join the friendly team at Specsavers in Tunbridge Wells, a leader in optics.
- Benefits: Earn while you learn with competitive pay, discounts, and extra perks like a birthday day off.
- Other info: Enjoy a supportive atmosphere with great opportunities for personal and professional growth.
- Why this job: Kickstart your career in retail with hands-on training and support from experienced professionals.
- Qualifications: Passion for customer service, teamwork, and good communication skills are essential.
The predicted salary is between 18000 - 22000 € per year.
So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Customer Service Apprentice role could be perfect for you. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management.
This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full‑time job, all the time surrounded by a friendly, highly‑experienced team who will support you every step of the way.
Our store is based in the heart of Tunbridge Wells, our busy Specsavers store sits in a prime high‑street location right by the town’s clock tower, placing it at the centre of a vibrant retail area. With excellent public transport links, the store is just a short walk from Tunbridge Wells train station and is served by multiple frequent bus routes, making commuting simple and convenient.
As a well‑established store offering a full range of optical and audiology services, including eye tests, contact lens support, hearing checks and advanced OCT scanning, our team is dedicated to delivering high‑quality care to a loyal and growing customer base.
We have a wonderful, close‑knit team of dedicated people in our Tunbridge Wells store, all ready and excited to welcome you. With a mix of experienced optical and audiology professionals, talented retail colleagues, and friendly customer‑facing team members, the store thrives on collaboration, expertise, and a shared passion for delivering exceptional care. Every member of the team plays an important role in creating a supportive, upbeat atmosphere where learning and development are encouraged and great customer service sits at the heart of everything we do. You’ll be joining a group who genuinely enjoy working together and take pride in helping our community see and hear at their best.
Our apprenticeship scheme gives you the chance to really set yourself up for a great career in a fantastic company, and earn a full‑time wage at the same time. You’ll not only spend 13 months in a paid job, but also learn your trade while surrounded by our friendly, passionate and highly experienced team who’ll support you every step of the way.
Salary: between £8.65ph - £11.05ph
Full time: 40 hours per week, including weekend working
Benefits:
- Auto‑enrolment in the pension scheme with employer contribution when you contribute
- Specsavers Perks – portal to a world of great everyday discounts and savings
- WeCare – employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
Main responsibilities:
- Answering calls / Booking appointments
- Diary management
- Communicating effectively with customers and clinicians
- Computer and phone based tasks
What we’re looking for:
- Passion for providing excellent customer service and making customers’ lives easier
- Great teamwork
- Good initiative
- Confidence in using IT systems
- Excellent communication and listening skills
- Prepared to step out of your comfort zone and try something new
- Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process
Customer Service Assistant Apprentice in Royal Tunbridge Wells employer: Specsavers
At Specsavers, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment in our vibrant Tunbridge Wells store. As a Customer Service Assistant Apprentice, you'll benefit from a comprehensive apprenticeship scheme that not only provides a full-time wage but also equips you with valuable skills in a friendly team dedicated to delivering outstanding customer care. With excellent growth opportunities, employee perks, and a culture that celebrates teamwork and personal development, joining us means embarking on a rewarding career path in the optics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant Apprentice in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your passion for helping others.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team at Specsavers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Service Assistant Apprentice in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service shine through in your application. We want to see that you genuinely care about making customers' lives easier and are excited about the opportunity to work in retail.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences. Mention any teamwork or communication skills you've developed, as these are key for us at Specsavers.
Be Yourself:Don’t be afraid to let your personality come through in your writing. We’re looking for someone who fits into our friendly team, so show us who you are and why you’d be a great addition!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly. We can't wait to hear from you!
How to prepare for a job interview at Specsavers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, even if it's from a different context. This will demonstrate that you genuinely care about making customers' lives easier.
✨Research the Company
Before the interview, take some time to learn about Specsavers and their values. Familiarise yourself with their services, especially in optics and audiology. This knowledge will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Customer Service Assistant Apprentice, strong communication skills are key. Practice answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to get comfortable with articulating your thoughts and experiences.
✨Be Open to Feedback
During the interview, be prepared to discuss how you handle feedback and learning opportunities. Share examples of times when you've received constructive criticism and how it helped you grow. This shows that you're willing to step out of your comfort zone and develop your skills, which is exactly what this apprenticeship is all about.
