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For Companies At a Glance
- Tasks: Assist customers and create a welcoming store environment.
- Company: Join a leading optics retailer focused on exceptional customer service.
- Benefits: Enjoy up to ÂŁ12.41/hour, 28 days leave, and exclusive perks.
- Why this job: Great training, supportive culture, and a chance to make a difference.
- Qualifications: Passion for customer service, teamwork, and good communication skills required.
- Other info: No optics experience needed; just bring your enthusiasm!
The predicted salary is between 24000 - 30000 ÂŁ per year.
Receptionist/Call Centre Assistant
So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Call Centre Assistant role could be perfect for you.
As a Call Centre Assistant, you don’t need to have previous optics experience, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores.
What’s on Offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Salary – up to £12.41 (age dependent)
- 28 days annual leave plus your birthday off
- Full Time – up to 40 hours per week including weekend working
- Pension contribution
- Professional fees paid
- Specsavers Perks – our discounted benefits scheme
- Annual subscription to the “Headspace” app
- WeCare – UK confidential employee helpline
What we’re looking for?
If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant.These include:
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Passion for providing excellent customer service and making customers’ lives easier
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Great teamwork
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Experience with record keeping and managing appointments
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Confidence in using IT systems
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Good Administration Skills
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Excellent communication and listening skills
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Prepared to step out of your comfort zone and try something new
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Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless).
Find out more
If you’ve got all these skills, we’d love for you to apply, but there’s also some desirable experience that could set you apart from the competition if you have it.
This includes:
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Previous Customer Service / Receptionist experience
- Call centre experience preferred but not essential
Checked all the boxes? Now’s the perfect time to apply!
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Receptionist/Call Centre Assistant employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Call Centre Assistant
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing excellent service.
✨Tip Number 2
Familiarise yourself with common call centre scenarios and how to handle them. This will not only prepare you for potential questions but also show that you're proactive and ready to tackle challenges head-on.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family. Being articulate and confident in your speech can make a significant difference during the interview process.
✨Tip Number 4
Research the company culture at StudySmarter and align your answers to reflect their values. Showing that you understand and resonate with their mission can set you apart from other candidates.
We think you need these skills to ace Receptionist/Call Centre Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any previous roles where you demonstrated excellent communication skills and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your willingness to learn. Mention specific examples of how you've gone above and beyond for customers in the past.
Highlight Relevant Skills: In your application, clearly outline your IT proficiency and any experience with record keeping or managing appointments. These skills are crucial for the role and should be front and centre.
Show Enthusiasm: Let your personality shine through in your application. Express your excitement about the opportunity to work in optics and your commitment to providing outstanding customer care.
How to prepare for a job interview at Specsavers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to creating a positive experience.
✨Highlight Teamwork Skills
Since teamwork is crucial in this role, be prepared to discuss your experiences working in a team environment. Talk about how you’ve collaborated with colleagues to achieve common goals and how you handle conflicts or challenges within a team.
✨Demonstrate IT Proficiency
As a Call Centre Assistant, you'll need to be comfortable using various IT systems. Be ready to discuss your experience with technology and any relevant software you've used in past jobs. If you have examples of how you've quickly adapted to new systems, share those too!
✨Be Open to Feedback
The company values candidates who are receptive to feedback and eager to learn. During the interview, convey your willingness to accept constructive criticism and your desire for personal and professional development. This shows that you're not only capable but also keen to grow within the role.