At a Glance
- Tasks: Welcome customers, manage appointments, and support audiology administration.
- Company: Join the friendly team at Specsavers in Lichfield.
- Benefits: Earn £10.85 - £12.71 per hour with great progression opportunities.
- Other info: Flexible hours available; weekend work is essential.
- Why this job: Be part of a team that delivers outstanding customer service and care.
- Qualifications: Organised, proactive, and confident in IT and communication.
The predicted salary is between 10.85 - 12.71 £ per hour.
As a shop floor Receptionist at Specsavers, you’ll be organised, welcoming, and ready to tackle a variety of tasks. Your role will include answering phone calls and general enquiries, triaging patients, and supporting all aspects of audiology administration, such as updating & filing records, and managing appointments. You will also be trained how to assist with minor hearing aid repairs. Your aim will be to deliver a first-class administrative and customer service experience, helping to support the smooth running and ongoing success of the store.
Our store based in Lichfield has great progression opportunities!
What's on offer?
- Part time or Full time - 22.5 hours - 37.5 hours - weekend working is essential
- Salary - £10.85 - £12.71 an hour
- Specsavers perks
- Good transport links
- Opportunity to progress
So, you’re an organised, proactive person, passionate about doing a great job and offering the best customer service? Sounds like you’d be a great fit here. As a Meet and Greet / Admin Assistant in Specsavers Hearcare, you don’t need to have previous admin experience, you just need to be prepared to create an outstanding service and environment for both our customers and team, making sure every patient receives the best care in our stores.
We are looking for people with great organisational and IT skills, superb time keeping, a professional and friendly approach and confidence in communicating at all levels. Some of the key tasks are as follows:
- Explore customer needs thoroughly, and approach customers to offer assistance
- Provide customers with information on how to wear and care for hearing aids
- Provide customers with hearing aid aftercare information
- Utilise the IT systems as required
- Make aftercare calls and run reports
- Undertake banking duties
- Order stock and undertake stock checks
- Work to Specsavers Customer Service Standards
- Actively seek to improve your own skills and product knowledge
If you’re ready and raring to join our team and drive our practice forward, we can’t wait to hear from you. You just need to be passionate, a great team worker and communicator, confident in using IT systems, and have an ability to adapt so apply today!
Receptionist employer: Specsavers
At Specsavers, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment in our Lichfield store. With great progression opportunities, flexible working hours, and a commitment to employee development, we ensure that our team members thrive both personally and professionally. Join us to be part of a friendly team dedicated to delivering outstanding customer service while enjoying the perks of good transport links and a competitive salary.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Receptionist, especially your organisational and customer service abilities.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Organisational Skills:Make sure to highlight your organisational skills in your application. We want to see how you manage tasks and keep everything running smoothly, just like you would in our store!
Be Welcoming and Friendly:Your personality matters! Use your application to convey your friendly approach and passion for customer service. We’re all about creating a warm environment for our customers.
Tailor Your Application:Don’t just send a generic application. Tailor it to the role of Receptionist at Specsavers by mentioning specific tasks from the job description that excite you. Show us why you’re the perfect fit!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at Specsavers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist at Specsavers. Familiarise yourself with tasks like answering phone calls, triaging patients, and managing appointments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since delivering first-class customer service is key, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can relate these experiences to the specific needs of Specsavers and their patients.
✨Practice Your IT Skills
As the role involves using IT systems, brush up on any relevant software or tools you might encounter. If you have experience with similar systems, be ready to discuss how you used them effectively in previous roles.
✨Be Organised and Proactive
Demonstrate your organisational skills during the interview by discussing how you manage your time and tasks. You could even bring a notepad to jot down important points or questions, showing that you're prepared and proactive about the role.
