At a Glance
- Tasks: Be the friendly face of Specsavers, managing calls, appointments, and patient records.
- Company: Join Specsavers, a trusted name in eye and hearing care.
- Benefits: Full-time hours, pension scheme, and opportunities for career growth.
- Other info: Work in a vibrant team with excellent public transport links and parking options.
- Why this job: Make a difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication and organisational skills; customer service experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Specsavers is a household name and a Highstreet staple. As a shop floor Receptionist at Specsavers, you’ll be organised, welcoming, and ready to tackle a variety of tasks. Your role will include:
- Answering phone calls and general enquiries
- Triaging patients
- Supporting all aspects of audiology administration, such as updating and filing records, and managing appointments
- Assisting with minor hearing aid repairs after training
Your aim will be to deliver a first‑class administrative and customer service experience, helping to support the smooth running and ongoing success of the store.
The Worthing Specsavers store is a vibrant and well‑established practice located in the heart of the town centre, offering exceptional eye and hearing care supported by the latest clinical technology. With 9 fully equipped test rooms, the store is well‑designed to support high customer demand while ensuring a smooth, efficient experience for patients. The store also benefits from excellent public transport connections, with numerous local bus routes running directly into Worthing Town Centre. Worthing is also well‑served by a wide rail network, making the store easily accessible from surrounding areas. For those travelling by car, there are several convenient parking options nearby.
With a supportive leadership team and strong development opportunities, Worthing Specsavers provides an ideal environment for those looking to grow their career in optical or audiology services. The Worthing Specsavers team is a large and well‑established group of over 55 experienced colleagues, reflecting the scale and capability of the store as a major local practice. Team members include fully qualified optometrists, dispensing opticians, audiology specialists, and a strong retail team, all working together to deliver high‑quality eye and hearing care.
What’s on offer?
- Full Time – 40 hours per week, to include working a Saturday
- Auto‑enrolment into the pension scheme with employer contribution when you contribute
What we’re looking for?
- Strong communication skills, with a friendly and professional approach both face‑to‑face and over the phone
- Excellent organisational skills and the ability to manage appointments, records, and multiple tasks efficiently
- Confidence using computer systems and a good level of IT literacy
- A calm, patient‑focused manner, with the ability to triage queries and remain composed in a busy environment
- Attention to detail, particularly when updating and maintaining accurate records
- A positive, team‑focused attitude with a genuine desire to deliver great customer care
- Previous experience in a reception, customer service, or administrative role is a bonus, but not essential
This job will close when it's filled, so don't delay, apply today!
Receptionist employer: Specsavers
At Specsavers Worthing, we pride ourselves on being a supportive and dynamic employer, offering a vibrant work culture where teamwork and professional development are at the forefront. Our dedicated leadership team fosters an environment that encourages growth, with comprehensive training opportunities in both optical and audiology services, ensuring you can advance your career while delivering exceptional customer service in a well-equipped and accessible store. Join us in making a meaningful impact in the community while enjoying the benefits of a friendly and professional workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the Specsavers vibe! Before your interview, pop into the store and chat with the team. This shows you're genuinely interested and helps you understand their customer service style.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face and over the phone, role-play common scenarios with a friend to boost your confidence and polish your responses.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or appointments in the past. This will highlight your ability to keep things running smoothly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Specsavers family right from the start!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Organisational Skills:As a Receptionist, being organised is key! Make sure your application highlights any experience you have in managing appointments or keeping records tidy. We want to see how you can keep things running smoothly!
Be Welcoming and Friendly:Your personality matters! Use your application to convey your friendly and professional approach. Share examples of how you've provided great customer service in the past – we love to see that enthusiasm!
Highlight Your Communication Skills:Strong communication is essential for this role. In your application, mention any experience you have with phone calls or face-to-face interactions. Show us how you can connect with customers and make them feel at ease.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to Specsavers. Mention specific skills from the job description that you possess, and let us know why you’re excited about joining our team!
How to prepare for a job interview at Specsavers
✨Know the Company
Before your interview, take some time to research Specsavers. Understand their values, services, and what makes them a household name. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a receptionist, strong communication is key. During the interview, practice clear and friendly communication. You might even want to prepare examples of how you've successfully handled customer queries or managed appointments in the past.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks efficiently. Think of specific instances where you’ve had to juggle various responsibilities, like updating records while answering phone calls. This will highlight your ability to thrive in a busy environment.
✨Express Your Willingness to Learn
Specsavers values a positive attitude and a willingness to learn. Be sure to mention your eagerness to pick up new skills, especially regarding minor hearing aid repairs. This shows that you're not just looking for a job, but are genuinely interested in growing with the company.
