At a Glance
- Tasks: Assist customers with bookings, answer queries, and support clinical staff.
- Company: Join a leading optics retailer with a focus on customer care.
- Benefits: Competitive salary, discounts, wellness support, and extra leave on your birthday.
- Other info: Great career progression opportunities in a supportive team.
- Why this job: Perfect for proactive people who love helping others in a dynamic environment.
- Qualifications: Previous call centre experience and excellent customer service skills.
The predicted salary is between 25000 - 35000 € per year.
So, you’re a proactive people person, with previous call centre experience and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Call Centre Assistant role could be perfect for you.
As a Call Centre Assistant, you don’t need to have previous optics experience, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores. This role is entirely office based, talking to and helping customers with booking appointments, answering questions, taking messages and completing triage forms to pass to clinical staff.
Our store is based in Preston and has great career progression opportunities.
What’s on offer?
- Full time hours - weekend working is essential
- Salary - £12.41 depending on age
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- 28 days annual leave including bank holidays
- Enjoy an additional paid day off on your birthday to celebrate you
- Enhanced family leave and company sick pay
What we’re looking for?
If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant. These include:
- Previous call centre and admin experience
- Great customer service skills
- Working in a busy environment
Checked all the boxes? This job will close when it’s filled, so don’t delay, apply today.
Call Centre Assistant in Preston employer: Specsavers
At Specsavers, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Located in Preston, our Call Centre Assistant role provides not only competitive pay and comprehensive benefits but also a unique opportunity to thrive in the optics industry while enjoying perks like enhanced family leave and a complimentary Headspace subscription. Join us to make a meaningful impact on customer care in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Assistant in Preston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common call centre scenarios with a friend or family member. This will help you feel more confident when answering questions about customer service and handling calls during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've provided excellent customer service in the past. Highlight your ability to stay calm under pressure and how you’ve made customers feel valued.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Call Centre Assistant in Preston
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous call centre experience and any customer service roles you've had. We want to see how you’ve gone above and beyond for customers in the past!
Tailor Your Application:Don’t just send a generic application! Take a moment to tweak your CV and cover letter to reflect the specific skills and experiences that match the Call Centre Assistant role. It shows us you’re genuinely interested.
Keep It Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Specsavers
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult customers or resolved issues in the past. This will show that you understand the importance of providing excellent service, which is key for a Call Centre Assistant.
✨Familiarise Yourself with the Role
Take some time to really understand what a Call Centre Assistant does. Review the job description and think about how your previous experience aligns with the responsibilities mentioned. This will help you articulate why you're a great fit during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your interest in the role and helps you determine if it's the right fit for you.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Practising your responses can help you feel more confident and articulate during the actual interview. Focus on clear communication, as this is crucial for a role that involves talking to customers all day.
