At a Glance
- Tasks: Assist with optical administration, manage appointments, and handle customer queries.
- Company: Join the well-known Specsavers team in a vibrant Brighton location.
- Benefits: Gain valuable experience in a fast-paced environment with career growth opportunities.
- Other info: Convenient location with excellent transport links and a supportive team culture.
- Why this job: Make a real impact in a community-focused role while developing your skills.
- Qualifications: Previous optical experience and strong organisational skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
As an Optical Call Centre Assistant at Specsavers, you'll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration such as NHS forms and triaging, answering calls and general queries, updating filing records, and managing appointments.
The store is looking for someone with previous optical experience, as optical knowledge will be essential in the role. The aim is to provide a top-notch administrative service that will support the store's success.
Our store is located right in the heart of Brighton on North Road, perfectly positioned for convenience and accessibility. Just a short walk from the city's vibrant shopping streets, the store enjoys a steady flow of customers from the local community and visitors alike. There are excellent parking options nearby making it easy for both customers and team members to reach us. Public transport links are also fantastic, with Brighton Railway Station just a 5-minute walk away and numerous bus routes serving North Road and the surrounding area.
With a dynamic, fast-paced environment and a strong reputation for delivering exceptional eye and hearing care, this is an exciting place to grow your career and make a real impact.
Optical Assistant/ Call Centre Assistant employer: Specsavers
Specsavers is an excellent employer, offering a vibrant work culture in the heart of Brighton, where you can thrive in a dynamic environment while making a meaningful impact on the community. With a strong focus on employee growth and development, you'll have access to training opportunities that enhance your optical knowledge and skills, ensuring you are well-equipped to provide top-notch service. The store's prime location, coupled with excellent transport links and parking options, makes it convenient for both staff and customers, creating a supportive atmosphere for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant/ Call Centre Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to optical administration and customer service. Think about your previous experiences and how they relate to the role. We can even help you with mock interviews if you need a bit of extra practice!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the Specsavers team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Optical Assistant role!
We think you need these skills to ace Optical Assistant/ Call Centre Assistant
Some tips for your application 🫡
Show Off Your Optical Knowledge:Since optical experience is key for this role, make sure to highlight any relevant skills or knowledge in your application. We want to see how your background can help us provide top-notch service at Specsavers.
Be Organised and Clear:When filling out your application, keep it neat and structured. Use bullet points where possible to make it easy for us to read through your experience and qualifications. A tidy application reflects your organisational skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific tasks from the role that excite you and how you can contribute to our team at Specsavers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Specsavers
✨Know Your Optical Stuff
Brush up on your optical knowledge before the interview. Familiarise yourself with common terms, NHS forms, and the types of services Specsavers offers. This will show that you're not just interested in the role but also understand the industry.
✨Practice Your Call Handling Skills
Since you'll be answering calls and managing queries, practice how you would handle different customer scenarios. Think about how to remain calm and professional, even when faced with challenging questions. Role-playing with a friend can help!
✨Show Off Your Organisational Skills
As an Optical Call Centre Assistant, organisation is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or appointments. This will demonstrate your ability to thrive in a fast-paced environment.
✨Be Ready to Discuss Teamwork
Specsavers values teamwork, so be prepared to talk about how you've collaborated with others in previous roles. Share specific examples that highlight your ability to work well within a team and contribute to a positive workplace atmosphere.
