At a Glance
- Tasks: Welcome and assist customers, providing excellent service in a fast-paced environment.
- Company: Join Specsavers, a leading optical retailer dedicated to customer care and professional development.
- Benefits: Enjoy a competitive salary, 28 days leave, pension contributions, and exclusive perks.
- Other info: Full-time role with no late nights and regular team events.
- Why this job: Grow your career with training, support from experts, and a vibrant team culture.
- Qualifications: Previous customer service experience is preferred; knowledge of optics is a plus.
The predicted salary is between 24000 - 28000 £ per year.
Specsavers. A household name and a Highstreet staple. And you could be part of the team.
So, you’re a proactive people person ready to be the friendly face our stores need? Sounds like you’d be a great fit here. So, if you’ve had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you.
As an Optical Assistant, you’ll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. We\'d love for the right candidate to join us and progress, with support, into Management too!
What’s on Offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Circa £12.41 per hour
- Full time hours; Weekend working is essential
- Possible 4 day working week option
- Additional days leave for your birthday
- Enhanced family leave e.g. maternity, paternity
- Access to our health and wellbeing App - Headspace
- Outstanding clinical and professional development opportunities
- A fantastic store environment with a professional and friendly team ready and waiting to meet you!
Find out more
If you’re ready and raring to join our team and drive our practice forward, we can’t wait to hear from you. You just need to have some previous Optical Experience, be passionate, a great team worker and communicator, confident in using IT systems, and have an ability to adapt.
Got what we’re looking for? Head to our website to learn more about the role and apply today.
Optical Assistant in Aylesbury employer: Specsavers
At Specsavers in Hemel Hempstead, we pride ourselves on being an exceptional employer that values the growth and well-being of our Optical Assistants. With a supportive work culture, comprehensive training opportunities, and a range of benefits including competitive salaries and wellness programmes, we empower our employees to thrive both personally and professionally. Join us to be part of a team that celebrates success and fosters a rewarding career in optics.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant in Aylesbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Specsavers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Specsavers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Optical Assistant in Aylesbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Specsavers:Your cover letter is your chance to shine! Tell us why you want to work at Specsavers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Specsavers!
How to prepare for a job interview at Specsavers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
