At a Glance
- Tasks: Assist customers with optical products and create a welcoming store environment.
- Company: Join Specsavers, a leading optical retailer known for exceptional customer service.
- Benefits: Enjoy a competitive salary, discounts, employee support, and a day off on your birthday!
- Other info: Apply quickly as positions fill fast; training and development opportunities await!
- Why this job: Be part of a friendly team and develop your skills in a fast-paced retail environment.
- Qualifications: Previous customer service experience is preferred; knowledge of optics is a plus.
The predicted salary is between 19500 - 26000 € per year.
So, you’re a proactive people person ready to be the friendly face our stores need? Sounds like you’d be a great fit here. So, if you’ve had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you.
As an Optical Assistant, you’ll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team.
Our business
Based in Motherwell - 21 Brandon Parade S, Motherwell, ML1 1RB.
Our team
We have a wonderful team of dedicated people in our store ready and waiting for you to meet.
What’s on offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Salary - up to £12.41ph + bonus
- Working hours - 22.5 hours
- We will auto‑enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
Job Responsibilities
- Act as the first point of contact for walk‑in customers, greet every customer warmly, arranging repairs or addressing concerns as appropriate
- Perform pre‑tests, dispenses, collections, repairs and adjustments
- Proactively engage with customers to explore their needs and offer assistance
- Clearly communicate Specsavers products, services, and promotional offers to customers
- Maintain a clean, organised, and visually appealing front‑of‑store environment in line with Specsavers retail standards
- Collaborate closely with the shop floor and clinical teams by monitoring the clinic flow and communicating any delays to enhance efficiency throughout the customer journey
- Embrace change positively and promote cross‑team collaboration in alignment with Specsavers’ vision and values
What we’re looking for?
- Previous experience in a fast‑paced customer service environment
- Experience in optics business
- Basic knowledge/experience of optical terminology
Checked all the boxes? This job will close when it’s filled, so don’t delay, apply today!
Optical Assistant in Motherwell employer: Specsavers
Specsavers is an exceptional employer, offering a supportive work environment in Motherwell where your passion for customer service can truly shine. With competitive benefits such as a generous salary, employee discounts, and a complimentary Headspace subscription, alongside opportunities for personal and professional growth, you'll find a rewarding career path here. Join our dedicated team and enjoy a culture that values your contributions while providing the tools you need to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant in Motherwell
✨Tip Number 1
Familiarise yourself with the Specsavers brand and its products. Understanding their values and services will help you connect better with customers and demonstrate your passion during any interviews.
✨Tip Number 2
Highlight any previous customer service experience, especially in fast-paced environments. Be ready to share specific examples of how you've handled customer queries or complaints effectively.
✨Tip Number 3
Brush up on basic optical terminology and concepts. Even if you don't have extensive experience in optics, showing that you're willing to learn and understand the field can set you apart from other candidates.
✨Tip Number 4
Network with current or former Specsavers employees if possible. They can provide valuable insights into the company culture and what it takes to succeed as an Optical Assistant.
We think you need these skills to ace Optical Assistant in Motherwell
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of an Optical Assistant at Specsavers. Highlight your customer service skills and any relevant optical experience in your application.
Tailor Your CV:Customise your CV to reflect your previous experience in customer service and optics. Use keywords from the job description to demonstrate that you meet the requirements and are a good fit for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the Specsavers brand and your commitment to providing excellent customer service. Mention specific experiences that relate to the role and how you can contribute to the team.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Specsavers
✨Show Your Passion for Customer Service
As an Optical Assistant, you'll be the friendly face of the store. Make sure to express your enthusiasm for providing excellent customer service and how you enjoy helping people find the right products.
✨Highlight Relevant Experience
If you've worked in a fast-paced customer service environment or have experience in optics or audiology, be sure to mention it. Specific examples of your past roles can set you apart from other candidates.
✨Familiarise Yourself with Optical Terminology
Having a basic knowledge of optical and audiology terminology can give you an edge. Brush up on common terms and concepts so you can confidently discuss them during the interview.
✨Prepare Questions for the Interviewer
Demonstrate your interest in the role by preparing thoughtful questions about the team, training opportunities, and the Specsavers brand. This shows that you're proactive and genuinely interested in the position.
