At a Glance
- Tasks: Shape customer experiences using data to boost retention and engagement.
- Company: Join Specsavers, a leader in transforming customer connections.
- Benefits: Competitive salary, flexible working, and opportunities for growth.
- Other info: Collaborative environment with a focus on creativity and data-driven strategies.
- Why this job: Make a real impact by creating personalised journeys for customers.
- Qualifications: Experience in CRM and data analytics with strong campaign planning skills.
The predicted salary is between 40000 - 50000 £ per year.
At Specsavers, we’re transforming how we connect with customers—moving beyond one‑off communications to creating seamless, connected experiences across every stage of the journey. As our Customer Retention Strategist, you’ll play a key role in shaping this evolution, helping us deliver more personalised, omnichannel experiences that keep customers engaged and coming back.
You’ll use customer data from multiple sources to uncover meaningful insights and identify opportunities to improve retention and customer lifetime value. Working closely with analytics and marketing teams, you’ll turn those insights into data‑led strategies and personalised journeys, ensuring the right customers are reached at the right time, through the right channels.
You’ll also focus on driving measurable impact through clear KPIs, testing frameworks and continuous optimisation. We’re looking for someone who’s truly hands‑on with data, confident analysing complex information and turning it into clear, actionable insight.
You’ll bring proven experience in CRM, customer lifecycle or database marketing, alongside the ability to create targeted, multi‑channel campaigns using marketing automation tools. Strong skills in data visualisation, segmentation and campaign planning will be key to success. Experience in hands‑on data analytics would be beneficial.
You’ll work collaboratively across CRM, digital, analytics and global teams, building strong relationships and confidently influencing stakeholders at all levels. With a curious, proactive mindset, you’ll help shape smarter, more connected customer experiences—balancing insight, creativity and data to drive meaningful outcomes for both our customers and the business.
Customer Retention Strategist in Nottingham employer: Specsavers
At Specsavers, we pride ourselves on fostering a dynamic and inclusive work culture that champions innovation and collaboration. As a Customer Retention Strategist, you'll benefit from extensive professional development opportunities, working alongside talented teams in a supportive environment that values your insights and contributions. Located in a vibrant community, our commitment to employee well-being and career growth makes Specsavers an exceptional employer for those seeking to make a meaningful impact in customer engagement.
