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- Tasks: Be the friendly voice for our corporate customers, handling queries and ensuring smooth operations.
- Company: Join a dynamic Corporate Eyecare team focused on exceptional customer service.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Flexible working with 3 days in the office and 2 days from home.
- Why this job: Make a real difference by delivering outstanding service and building strong relationships.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity to join our Corporate Eyecare team as a Corporate Customer Service Specialist. As the first point of contact for our business-to-business customers, you’ll be the friendly voice that makes everything run smoothly. You’ll keep the customer at the heart of everything, delivering a personal experience.
You’ll also be the go-to support for our store colleagues, helping them navigate queries about our corporate eyecare service. You’ll handle queries from corporate clients, stores, and sales teams—by phone and email—making sure every question is answered accurately and promptly.
You’ll keep our CRM system updated, process orders and invoices, and manage payments with care. From reconciling cash to managing stock, reissuing vouchers, and supporting monthly reporting, you’ll collaborate with other departments, assist with new store openings, and make sure we meet our service level agreements.
And yes, there’ll be some classic admin tasks too—because the little things matter. You’ll be experienced in delivering amazing customer service and confident with Microsoft Office, and have strong administration experience. You need to be a brilliant communicator and an active listener!
You’re organised, proactive, and great at managing your own workload. Most importantly, you know how to build strong relationships and see things through to resolution—because that’s what great service is all about.
Join our growing team at the Nottingham office; this hybrid role gives you the opportunity to collaborate with your team and stakeholders on a flexible basis with 3 days in office and two days working from home. Ready to make a real difference? Apply now!
Corporate Customer Services Specialist (UK) in Nottingham employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Customer Services Specialist (UK) in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain why you're the perfect fit for the Corporate Customer Services Specialist role. Keep it friendly and engaging!
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Show them you’re keen and ready to contribute!
✨Tip Number 4
Stay organised! Keep track of your applications, follow-ups, and any networking contacts. This will help you manage your workload and ensure you don’t miss any opportunities. And remember, apply through our website for the best chance!
We think you need these skills to ace Corporate Customer Services Specialist (UK) in Nottingham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your friendly and proactive approach!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications. Remember, we’re looking for organised communicators, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Specsavers
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've delivered exceptional service in the past, especially in a corporate setting. Think about specific situations where you resolved issues or went above and beyond for a client.
✨Familiarise Yourself with CRM Systems
Since you'll be handling queries and managing data, it’s crucial to show that you understand CRM systems. If you have experience with any specific software, mention it! If not, do a bit of research on common CRM tools and be prepared to discuss how you would approach using one.
✨Demonstrate Your Communication Skills
As a Corporate Customer Services Specialist, communication is key. Practice articulating your thoughts clearly and concisely. During the interview, listen actively and respond thoughtfully to show that you can build strong relationships with clients and colleagues alike.
✨Show Your Organisational Skills
Be ready to talk about how you manage your workload and stay organised. Share specific strategies you use to prioritise tasks, especially when juggling multiple queries or admin tasks. This will demonstrate your proactive nature and ability to handle the demands of the role.