At a Glance
- Tasks: Be the friendly voice for our corporate customers, handling queries and ensuring smooth operations.
- Company: Join a dynamic Corporate Eyecare team focused on exceptional customer service.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Flexible working with 3 days in the office and 2 days from home.
- Why this job: Make a real difference by delivering outstanding service and building strong relationships.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity to join our Corporate Eyecare team as a Corporate Customer Service Specialist. As the first point of contact for our business-to-business customers, you’ll be the friendly voice that makes everything run smoothly. You’ll keep the customer at the heart of everything, delivering a personal experience.
You’ll also be the go-to support for our store colleagues, helping them navigate queries about our corporate eyecare service. You’ll handle queries from corporate clients, stores, and sales teams—by phone and email—making sure every question is answered accurately and promptly.
You’ll keep our CRM system updated, process orders and invoices, and manage payments with care. From reconciling cash to managing stock, reissuing vouchers, and supporting monthly reporting, you’ll collaborate with other departments, assist with new store openings, and make sure we meet our service level agreements.
And yes, there’ll be some classic admin tasks too—because the little things matter. You’ll be experienced in delivering amazing customer service and confident with Microsoft Office, and have strong administration experience. You need to be a brilliant communicator and an active listener!
You’re organised, proactive, and great at managing your own workload. Most importantly, you know how to build strong relationships and see things through to resolution—because that’s what great service is all about.
Join our growing team at the Nottingham office; this hybrid role gives you the opportunity to collaborate with your team and stakeholders on a flexible basis with 3 days in office and two days working from home. Ready to make a real difference? Apply now!
Corporate Customer Services Specialist (UK) in Nottingham employer: Specsavers
Join our dynamic Corporate Eyecare team in Nottingham, where we prioritise a supportive work culture that values personal connections and exceptional customer service. As a Corporate Customer Services Specialist, you'll benefit from flexible hybrid working arrangements, opportunities for professional growth, and a collaborative environment that encourages teamwork and innovation. We are committed to your development and well-being, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Customer Services Specialist (UK) in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Specsavers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Specsavers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Corporate Customer Services Specialist (UK) in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Specsavers:Your cover letter is your chance to shine! Tell us why you want to work at Specsavers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Specsavers!
How to prepare for a job interview at Specsavers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
