At a Glance
- Tasks: Be the friendly face of our store, assisting customers with their optical needs.
- Company: Join Specsavers, a leading brand in eye care with a supportive team.
- Benefits: Enjoy competitive pay, discounts, wellness support, and a day off for your birthday!
- Other info: Great training opportunities and a collaborative team await you!
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Previous customer service experience and basic optical knowledge preferred.
The predicted salary is between 23000 - 27000 £ per year.
So, you’re a proactive people person ready to be the friendly face our stores need? Sounds like you’d be a great fit here. If you’ve had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you.
As an Optical Assistant, you’ll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team.
Our business: Based in Newton Mearns.
Our team: We have a wonderful team of dedicated people in our store ready and waiting for you to meet.
What’s on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Salary - £11.05-12.91ph
- Working hours - 37.5 (to include regular weekend working)
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
Job responsibilities:
- Act as the first point of contact for walk-in customers, greet every customer warmly, arranging repairs or addressing concerns as appropriate
- Perform pre-tests, dispenses, collections, repairs and adjustments
- Proactively engage with customers to explore their needs and offer assistance
- Clearly communicate Specsavers products, services, and promotional offers to customers
- Maintain a clean, organised, and visually appealing front-of-store environment in line with Specsavers retail standards
- Collaborate closely with the shop floor and clinical teams by monitoring the clinic flow and communicating any delays to enhance efficiency throughout the customer journey
- Embrace change positively and promote cross-team collaboration in alignment with Specsavers’ vision and values
What we’re looking for: If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant. These include:
- Previous experience in a fast-paced customer service environment
- Experience in optics business
- Basic knowledge/experience of optical terminology.
Checked all the boxes? This job will close when it's filled, so don’t delay, apply today!
Optical Assistant in Newton Mearns employer: Specsavers
At Specsavers in Newton Mearns, we pride ourselves on being an excellent employer that values our team members and fosters a supportive work culture. With comprehensive training and development opportunities, alongside attractive benefits such as competitive pay, employee discounts, and a unique birthday leave policy, we ensure our Optical Assistants thrive both personally and professionally in a friendly and collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant in Newton Mearns
✨Tip Number 1
Get to know the Specsavers brand inside out! Familiarise yourself with their products and services so you can chat confidently with customers. This will show your passion and help you stand out during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to simulate real-life scenarios. This will help you feel more comfortable and prepared when interacting with customers in the store.
✨Tip Number 3
Network like a pro! Connect with current or former Specsavers employees on LinkedIn. They can provide insider tips and might even refer you for the role, giving you a better chance of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Specsavers team!
We think you need these skills to ace Optical Assistant in Newton Mearns
Some tips for your application 🫡
Show Your Passion:Let your love for the Specsavers brand shine through in your application. We want to see how your enthusiasm for our products and services can enhance the customer experience.
Highlight Relevant Experience:If you've worked as an Optical Advisor or Dispensing Assistant before, make sure to mention it! We’re looking for candidates with a background in optics, so don’t be shy about showcasing your skills.
Be Personable:Since this role is all about customer service, let your friendly personality come across in your writing. We want to know how you connect with people and create a welcoming atmosphere.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to joining our team.
How to prepare for a job interview at Specsavers
✨Know Your Optical Stuff
Brush up on your optical terminology and any relevant products or services offered by Specsavers. Being able to confidently discuss these during the interview will show that you're not just a people person, but also knowledgeable about the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided exceptional customer service. Think of specific situations where you went above and beyond to help a customer, as this will highlight your proactive nature and fit for the role.
✨Be Ready to Engage
Since the role involves interacting with customers, practice how you would greet and assist them. Role-playing common scenarios can help you feel more comfortable and demonstrate your friendly approach during the interview.
✨Embrace Teamwork
Specsavers values collaboration, so be prepared to discuss how you've worked effectively in a team before. Share experiences where you helped improve efficiency or supported colleagues, showing that you can contribute positively to their store environment.
