At a Glance
- Tasks: Support the team with admin tasks, patient triaging, and customer queries.
- Company: Join Specsavers, a trusted name on the High Street.
- Benefits: Earn up to £12.91, enjoy extra birthday leave, and access great training.
- Other info: Opportunities for professional development and access to the latest technology.
- Why this job: Be part of a supportive team in a certified 'Great Place to Work'.
- Qualifications: Strong organisational skills and a positive, customer-focused attitude.
The predicted salary is between 27000 - 30000 £ per year.
Specsavers is a household name and a Highstreet staple. As an administrative assistant here, you’ll be organised and equipped to tackle a wide variety of tasks. This includes all aspects of administration such as triaging patients, answering calls and general queries, updating and filing records, managing appointments, banking, through to repairs to hearing aids, and other key operational duties. The aim is to provide a top‑notch administrative service and general support that builds towards the store’s overall success.
What’s on Offer?
- Up to £12.91 (experience depending)
- Additional days leave for your birthday!
- Full time: 5 days out of 7, 40 hours a week
- Pension contribution
- Annual subscription to the “Headspace” app
- WeCare – UK confidential employee helpline
- Outstanding clinical and professional development opportunities
- Access to latest clinical technology and equipment
- Working for a certified "Great Place to Work" company
What we’re looking for?
- Excellent organisational skills
- Outstanding customer service approach, able to provide support and reassurance to customers via email and on the phone
- Team player with a positive can‑do attitude
- High level of interpersonal skills with the ability to build working relationships with a wide range of people
- Can do attitude
If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. Head to our website to learn more about the role, or even better, apply now.
Admin Assistant in Newquay employer: Specsavers
Specsavers is an exceptional employer that prioritises employee well-being and development, offering a supportive work environment where you can thrive. With competitive pay, additional leave for your birthday, and access to the latest clinical technology, you'll find ample opportunities for professional growth while being part of a team that values outstanding customer service. Join us in a certified 'Great Place to Work' and contribute to our mission of providing top-notch administrative support in a dynamic retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Assistant in Newquay
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Specsavers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Specsavers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Admin Assistant in Newquay
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Specsavers:Your cover letter is your chance to shine! Tell us why you want to work at Specsavers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Specsavers!
How to prepare for a job interview at Specsavers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
