At a Glance
- Tasks: Welcome and assist customers while providing exceptional eye and hearing care.
- Company: Join Specsavers, a certified 'Great Place to Work' with a vibrant team.
- Benefits: Earn circa £12.91 per hour, enjoy bonuses, health insurance, and discounts.
- Other info: Flexible hours, supportive environment, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Previous customer service experience and basic optical knowledge preferred.
The predicted salary is between 12.91 - 12.91 £ per hour.
Are you a caring individual looking to continue your career as an Optical Assistant? You’ve come to the right place. We’re looking for passionate, hard-workers with some previous optical experience ready to confidently welcome and help customers as they walk through our doors. Once you’ve found your feet as an Optical Assistant, you won’t just have to stop there. We have plenty of professional training and development in other business areas, as well as the support of experienced Opticians and Technicians supporting you on your journey.
Our store is ideally located on the Hampshire/Dorset border; our New Milton store is centrally located with a short walk from both the bus stops and the train station. We are proud to deliver exceptional eye and hearing care in a modern, welcoming environment at the heart of the local community. Our vibrant store is equipped with state-of-the-art testing technology, including fully equipped test rooms, consulting areas, and a stylish retail space offering a wide range of frames to suit every customer.
With a strong focus on customer experience, teamwork, and clinical excellence, the New Milton store provides an exciting opportunity to be part of a growing team committed to making a real difference in people’s lives through accessible, high-quality care.
The team at our New Milton Specsavers store is made up of friendly, dedicated professionals who are passionate about delivering outstanding customer care. With a strong mix of experienced optometrists, optical assistants, and support staff, the team works collaboratively to create a welcoming and supportive environment for both customers and colleagues. There is a real focus on development and teamwork, with colleagues supporting one another to achieve both personal and store goals. The positive, inclusive culture ensures that everyone feels valued, making it a great place to build a rewarding career while providing high-quality care to the local community.
What’s on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Circa £12.91 per hour, dependent on experience
- Bonus potential after probation
- Private health insurance after probation
- Full time or part time hours (minimum 2 days a week)
- Auto-enrolment into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
Working at a certified "Great Place to Work" company.
Previous experience in a fast-paced customer service environment is required, along with experience in optics and basic knowledge/experience of optical and/or Audiology terminology.
Optical Assistant in New Milton employer: Specsavers
Specsavers is an exceptional employer that fosters a dynamic and inclusive work culture, where creativity and collaboration thrive. With a strong focus on employee growth, the company offers numerous opportunities for professional development and skill enhancement, particularly in the vibrant field of brand marketing. Located in the UK and ROI, Specsavers provides a supportive environment that values innovation and community engagement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant in New Milton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Specsavers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Specsavers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Optical Assistant in New Milton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Specsavers:Your cover letter is your chance to shine! Tell us why you want to work at Specsavers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Specsavers!
How to prepare for a job interview at Specsavers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
