At a Glance
- Tasks: Create an outstanding store environment and provide top-notch customer service.
- Company: Join a friendly team at Specsavers in Milngavie.
- Benefits: Earn £10 - £12.21 per hour, enjoy discounts, and get a paid day off on your birthday!
- Other info: Flexible hours available, with great support for your development.
- Why this job: Kickstart your career in optics with no prior experience needed.
- Qualifications: Passion for customer service, teamwork, and a willingness to learn.
So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Trainee Optical Assistant role could be perfect for you. As a Trainee Optical Assistant, you don’t need previous experience – you just need to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores.
About the Store
Based in Milngavie.
Our Team
We have a wonderful team of dedicated people in our store ready and waiting for you to meet.
Compensation and Benefits
- Salary £10 - £12.21 per hour (depending on age)
- Working hours 37.5 per week (part time hours available, 3 or 4 days per week)
- We’ll auto‑enrol you into the pension scheme with an employer contribution when you contribute
- Specsavers Perks – a portal to a world of great everyday discounts and savings
- WeCare – our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
What we’re looking for?
- Passion for providing excellent customer service and making customers’ lives easier
- Great teamwork
- A good initiative
- Confidence in using IT systems
- Excellent communication and listening skills
- Prepared to step out of your comfort zone and try something new
- Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless)
Checked all the boxes? This job will close when it’s filled, so don’t delay, apply today!
Trainee Optical Assistant in Milngavie employer: Specsavers
At Specsavers in Milngavie, we pride ourselves on being an excellent employer that values teamwork and personal growth. With a supportive work culture, comprehensive benefits including discounts, enhanced family leave, and a focus on employee well-being, we ensure that every Trainee Optical Assistant has the opportunity to thrive in their career while making a meaningful impact on our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Optical Assistant in Milngavie
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at Specsavers for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Trainee Optical Assistant in Milngavie
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let Specsavers know you’re keen to grow alongside their team.
How to prepare for a job interview at Specsavers
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with Specsavers.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
