At a Glance
- Tasks: Provide outstanding customer service and create a welcoming store environment.
- Company: Join a supportive team at a leading optics retailer.
- Benefits: Earn up to £12.91/hour, enjoy discounts, and access mental health support.
- Other info: Full-time role with great training and development opportunities.
- Why this job: Kickstart your career in optics while making a real difference for customers.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 27000 € per year.
So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Call Centre Assistant role could be perfect for you. As a Call Centre Assistant, you don’t need to have previous optics experience, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores.
Our team has a wonderful group of dedicated people in our store ready and waiting for you to meet.
What’s on offer:
- Full time - 40 hours - weekend working is essential up to £12.91 an hour
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you
What we’re looking for:
- Clear and professional verbal communication
- Staying calm under pressure
- Showing understanding care for customer concerns
If you’ve got all these skills, we’d love for you to apply. Checked all the boxes? This job will close when it's filled, so don't delay, apply today!
Call Centre Assistant in Melksham employer: Specsavers
At Specsavers, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and personal development. As a Call Centre Assistant, you'll benefit from comprehensive training, competitive pay, and a range of perks including discounts and wellness support, all while working in a vibrant retail environment dedicated to providing outstanding customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Assistant in Melksham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers. Understand their values and what they stand for in customer service. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear and professional verbal communication, try role-playing common customer scenarios with a friend. This will help you stay calm under pressure and respond effectively during the real deal.
✨Tip Number 3
Show your passion for retail! When you’re chatting with the team, let your enthusiasm shine through. Share any past experiences where you’ve gone above and beyond for customers, even if it’s not directly related to optics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Specsavers. So, get your application in before it’s too late!
We think you need these skills to ace Call Centre Assistant in Melksham
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service shine through in your application. We want to see that you're not just looking for a job, but that you're genuinely excited about helping people and creating a great experience for our customers.
Tailor Your CV:Make sure your CV highlights relevant skills like communication and problem-solving. We love seeing how your experiences align with what we’re looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Call Centre Assistant role. Keep it friendly and professional, and don’t forget to mention why you’re interested in working with us specifically!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as soon as possible. Don’t wait too long – we can’t wait to hear from you!
How to prepare for a job interview at Specsavers
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to share examples of how you've handled customer concerns in the past, even if it's from a different industry. This shows your proactive approach and understanding of what it takes to create a great experience.
✨Practice Clear Communication
Since clear and professional verbal communication is key for this role, practice speaking clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable articulating your thoughts under pressure.
✨Show Your Passion for Retail
Make sure to express your enthusiasm for retail and helping customers. Share why you’re interested in the optics field specifically, and how you can contribute to creating an outstanding store environment. This will help you stand out as a candidate who truly cares.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, training opportunities, and the company culture. This not only shows your interest but also helps you gauge if this is the right fit for you.
