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- Tasks: Book and plan clinics while assisting customers with queries over the phone.
- Company: Join a caring team dedicated to providing essential eye and hear care.
- Benefits: Enjoy a competitive salary, discounts, wellness support, and a birthday day off.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Customer service experience and office skills are a plus.
- Other info: Full-time role with great training and development opportunities.
The predicted salary is between 22000 - 29000 £ per year.
Do you want to help bring hear and eye care to the homes of those in need? As a Call Centre / Scheduling Assistant you can do just that. Your role will be office-based, booking and planning clinics, speaking with customers on the phone, assisting with any queries and general administrative duties.
As a master of scheduling and crucial admin, you’ll play a key role in supporting our domiciliary team to effectively care for the patients that need it most. You’ll be the one behind the scenes pulling the strings and keeping everything running smoothly, all while receiving the care you need to grow professionally and personally.
Our business is based in Worthing, and the role is office-based, booking and planning clinics, speaking with customers on the phone, assisting with any queries and general administrative duties.
We have a wonderful small team, ready and waiting for you to meet. We are looking for a new team member on a full time basis.
What’s on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Salary £25,883 per annum
- Working Hours are between 8.30am to 6pm working 5 days across Monday to Saturday, 40 hrs a week
- Benefits include Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Enjoy an additional paid day off on your birthday to celebrate you!
What we’re looking for? Ideally if you have optical experience that would be advantageous, previous office experience, and excellent customer service experience over the telephone. In short, if you’re ready to get started and drive your career and our practice forward, we can’t wait to hear from you. Now is the perfect time to apply!
Call Centre / Scheduling Assistant in Luton employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre / Scheduling Assistant in Luton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their mission and values. This will help you connect with the team and show that you're genuinely interested in bringing hear and eye care to those in need.
✨Tip Number 2
Practice your phone skills! Since you'll be speaking with customers over the phone, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common queries and responses.
✨Tip Number 3
Show off your scheduling prowess! Be ready to discuss how you've managed schedules or handled administrative tasks in the past. Use specific examples to demonstrate your organisational skills and how they can benefit the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our wonderful team and contributing to our mission.
We think you need these skills to ace Call Centre / Scheduling Assistant in Luton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and admin roles. We want to see how your skills align with the Call Centre / Scheduling Assistant position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about helping others and how you can contribute to our team. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since this role involves speaking with customers, make sure your application reflects your excellent communication skills. Use clear and concise language to demonstrate your ability to assist with queries.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Specsavers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Call Centre / Scheduling Assistant. Familiarise yourself with the job description and think about how your skills align with the tasks mentioned, like booking clinics and handling customer queries.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples from your past experiences where you've successfully assisted customers over the phone. Highlight your communication skills and how you resolved any issues, as this will demonstrate your ability to handle similar situations in the new role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and confidently, especially when discussing your previous office experience and any optical knowledge you may have. The more comfortable you are, the better you'll perform!