At a Glance
- Tasks: Be the friendly face of Specsavers, managing calls, appointments, and patient queries.
- Company: Join a community-focused practice with a supportive team and cutting-edge technology.
- Benefits: Enjoy a competitive salary, part-time hours, and fantastic perks like discounts and wellness support.
- Other info: Ongoing training and development opportunities in a welcoming environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience in customer service.
- Qualifications: Strong communication skills and a positive attitude; previous experience is a bonus but not required.
The predicted salary is between 27000 - 27000 € per year.
As a Clinical Receptionist at Specsavers, you'll be organised, welcoming, and ready to tackle a variety of tasks. Your role will include answering phone calls and general enquiries, triaging patients, and supporting all aspects of audiology administration, such as updating & filing records, and managing appointments. You will also be trained how to assist with minor hearing aid repairs. Your aim is to deliver a first‑class administrative and customer service experience, helping to support the smooth running and ongoing success of the store.
Our store Specsavers Leatherhead is a well‑established, community‑focused practice located inside the Swan Shopping Centre on Leatherhead High Street, benefiting from a central and easily accessible location for both customers and colleagues. The store delivers high‑quality eye and hearing care, and features four fully equipped test rooms, offering a welcoming, professional environment with access to market‑leading technology, strong support from experienced store partners, and ongoing training and development opportunities. Initial training for this role will take place at the Specsavers Epsom store.
Key Responsibilities & Skills
- Strong communication skills, friendly and professional approach both face‑to‑face and over the phone.
- Excellent organisational skills and the ability to manage appointments, records, and multiple tasks efficiently.
- Confidence using computer systems and good level of IT literacy.
- A calm, patient‑focused manner, with the ability to triage queries and remain composed in a busy environment.
- Attention to detail, particularly when updating and maintaining accurate records.
- Willingness to learn new systems and support minor hearing aid repairs after training.
- Positive, team‑focused attitude with a genuine desire to deliver great customer care.
- Previous experience in a reception, customer service, or administrative role is a bonus, but not essential.
Benefits
- £27,000 per annum pro rata.
- Performance‑related bonus available after probation.
- Part‑time hours, Monday – Friday, 10 am – 2 pm.
- No weekend working.
- Auto‑enrolment into pension scheme with employer contribution.
- Specsavers Perks portal to great everyday discounts and savings.
- WeCare employee support service for you and your immediate family.
- Complimentary subscription to the Headspace app.
- Eyecare and hearcare discounts for you and your family.
- Additional paid day off on your birthday.
- Enhanced family leave and company sick pay.
Clincal Receptionist in Leatherhead employer: Specsavers
Specsavers is an excellent employer, offering a supportive and community-focused work environment at our Leatherhead store. With a commitment to employee growth through ongoing training and development, we provide a range of benefits including competitive pay, flexible part-time hours, and unique perks like a complimentary Headspace subscription and additional paid leave on your birthday. Join us in delivering exceptional customer care while enjoying a balanced work-life experience in a central location.
StudySmarter Expert Advice🤫
We think this is how you could land Clincal Receptionist in Leatherhead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers and its values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you can handle multiple tasks, just like the role requires.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit will help you feel confident and ready to tackle any questions thrown your way.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Clincal Receptionist in Leatherhead
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and professional side. Remember, we’re looking for someone who fits in with our team and shares our values.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the role of a Clinical Receptionist. Focus on your organisational skills, communication abilities, and any relevant experience you have. This will help us see why you’d be a great fit for Specsavers!
Show Enthusiasm:Let us know why you’re excited about this role! Whether it’s your passion for customer service or your interest in audiology, sharing your enthusiasm can really make your application stand out. We love seeing candidates who are genuinely keen to join our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus for this position!
How to prepare for a job interview at Specsavers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinical Receptionist at Specsavers. Familiarise yourself with tasks like managing appointments, triaging patients, and handling general enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since strong communication is key in this role, practice how you would handle common scenarios, such as answering phone calls or dealing with patient queries. Be friendly and professional in your responses, and don’t hesitate to share examples from past experiences where you excelled in customer service.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage multiple tasks efficiently. Think of specific examples where you successfully organised appointments or maintained accurate records. This will show that you can handle the busy environment at Specsavers with ease.
✨Emphasise Your Willingness to Learn
Specsavers values a positive attitude and a willingness to learn new systems. Be ready to express your eagerness to undergo training, especially regarding minor hearing aid repairs. Highlight any previous experiences where you quickly adapted to new processes or technologies.
