At a Glance
- Tasks: Manage appointments and provide top-notch customer support in a dynamic call hub.
- Company: Join Specsavers, a leading optical retailer with a focus on customer care.
- Benefits: Enjoy flexible hours, competitive pay, birthday leave, and exclusive staff discounts.
- Other info: Part-time role with 24-32 hours per week and great training opportunities.
- Why this job: Be part of a supportive team and make a difference in customers' lives.
- Qualifications: Strong telephone communication skills and a passion for helping others.
Specsavers is seeking a Call Hub Advisor to tackle various tasks related to optical administration, managing appointments, and supporting customers in store. The ideal candidate will be organized and customer-focused, with strong skills in telephone communication.
Located in Launceston, this part-time role offers hours ranging from 24-32 per week, flexible working days, and a competitive hourly rate of up to £12.91. Benefits include training, additional leave for birthdays, and staff discounts.
Part-Time Call Hub Advisor — Admin & Customer Care in Launceston employer: Specsavers
Specsavers is an excellent employer that values its employees by offering a supportive work culture and flexible part-time hours, making it ideal for those seeking a balance between work and personal life. With opportunities for training and development, as well as unique benefits like additional leave for birthdays and generous staff discounts, working in Launceston as a Call Hub Advisor provides a rewarding experience in a customer-focused environment.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Call Hub Advisor — Admin & Customer Care in Launceston
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Specsavers and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Specsavers and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Specsavers.
Get Familiar with Our Brand:Before applying, take some time to learn about Specsavers and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Specsavers
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Specsavers.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Specsavers will surely appreciate.
