At a Glance
- Tasks: Assist with call centre operations and manage administrative tasks in a dynamic environment.
- Company: Join Specsavers, a trusted name on the High Street.
- Benefits: Enjoy a competitive salary, 28 days leave, and your birthday off!
- Other info: Great training opportunities and access to the latest technology.
- Why this job: Be part of a supportive team making a real difference in hearcare.
- Qualifications: Strong admin skills and a customer-focused attitude are essential.
The predicted salary is between 26852 - 26852 £ per year.
Kingston Hearcare, Specsavers. A household name and a Highstreet staple. As a call centre and administrative assistant here at Specsavers, you’ll be organised and equipped to tackle a wide variety of tasks. This includes all aspects of hearcare administration such as triaging patients, answering calls and general queries, updating and filing records, managing appointments, banking, through to repairs to hearing aids, and other key operational duties. The aim is to provide a top‑notch administrative service that supports the store’s overall success.
What’s on Offer?
- Starting salary - £26,852.80 (experience depending)
- 28 days annual leave plus your birthday off!
- Full time (40 hours) including weekend working.
- No late nights
- Pension contribution
- Annual subscription to the “Headspace” app
- WeCare – UK confidential employee helpline
- Outstanding clinical and professional development opportunities
- Access to latest clinical technology and equipment
What we’re looking for?
- Excellent administration and organisational skills
- Outstanding customer service approach, able to provide support and reassurance to customers via email and on the phone
- Team player with a positive can-do attitude
- High level of interpersonal skills with the ability to build working relationships with a wide range of people
- Previous experience of working within an audiology/optics environment desirable but not required
If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. Head to our website to learn more about the role, or even better, apply now.
Call Centre and Admin Assistant- in Kingston upon Thames employer: Specsavers
At Specsavers, we pride ourselves on being a supportive and dynamic employer, offering a vibrant work culture that values teamwork and personal growth. As a Call Centre and Admin Assistant in Kingston Hearcare, you'll benefit from comprehensive training, a competitive salary, and a generous leave policy, including your birthday off. Join us to be part of a company that not only invests in your professional development but also prioritises your well-being with unique perks like an annual subscription to the Headspace app.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre and Admin Assistant- in Kingston upon Thames
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers and Kingston Hearcare. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show off your personality! Don’t just focus on your qualifications; let your enthusiasm for the role shine through. A positive attitude can make a huge difference in how you're perceived by the interviewers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the position.
We think you need these skills to ace Call Centre and Admin Assistant- in Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match what we're looking for. Highlight your organisational skills and any customer service experience you have, as these are key for the role.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to show us your personality and explain why you're excited about joining our team at Specsavers. Don’t forget to mention how you can contribute to our success!
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so make sure you communicate your thoughts effectively without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you can find more info about the position there!
How to prepare for a job interview at Specsavers
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Call Centre and Admin Assistant at Specsavers. Familiarise yourself with tasks like triaging patients, managing appointments, and handling customer queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with customers, be prepared to share examples of how you've provided outstanding customer service in the past. Think about specific situations where you reassured a customer or resolved an issue effectively. This will highlight your interpersonal skills and positive attitude.
✨Prepare for Common Questions
Anticipate questions related to organisation and administration. You might be asked how you prioritise tasks or manage your time effectively. Have some concrete examples ready that showcase your organisational skills and ability to handle multiple responsibilities at once.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
