At a Glance
- Tasks: Provide exceptional customer service and support in a dynamic call centre environment.
- Company: Join a friendly team at a leading optics retailer.
- Benefits: Competitive pay, discounts, wellness support, and pension contributions.
- Other info: Full-time hours with great training and development opportunities.
- Why this job: Kickstart your career in retail while making a positive impact on customers' lives.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 27000 £ per year.
So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Call Centre Assistant role could be perfect for you. As a Call Centre and Admin. Assistant, you don’t need to have previous optics experience, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores.
Our team: We have a wonderful team of dedicated people in our store ready and waiting for you to meet.
What’s on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Full time hours: 37.5 hours a week
- 5 days out of 7 from Monday to Saturday 9am to 5.30pm
- Up to £12.91 an hour
- We will auto-enrol you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you
What we’re looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant. These include:
- Clear and professional verbal communication
- Staying calm under pressure
- Showing understanding care for customer concerns
If you’ve got all these skills, we’d love for you to apply. Checked all the boxes? This job will close when it's filled, so don't delay, apply today!
Call Centre and Admin. Assistant in Inverurie employer: Specsavers
At Specsavers, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and customer care. With comprehensive training and development opportunities, alongside benefits like employee discounts and wellness support, our Call Centre and Admin. Assistant role provides a rewarding career path in the optics industry. Join us in creating an outstanding environment for both customers and colleagues in a vibrant retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre and Admin. Assistant in Inverurie
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear and professional verbal communication, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you truly care about providing outstanding service, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you’re proactive and ready to take the next step in your career with us at Specsavers.
We think you need these skills to ace Call Centre and Admin. Assistant in Inverurie
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service shine through in your application. We want to see that you're not just looking for a job, but that you're genuinely excited about creating a great experience for our customers.
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that match the role. We love seeing how your past experiences can contribute to our team, so don’t be shy about showcasing your strengths!
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've demonstrated clear communication and calmness under pressure in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Specsavers
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to share examples of how you've handled customer concerns in the past, especially in high-pressure situations. This will show that you understand the importance of care and communication.
✨Research the Company Culture
Take some time to learn about the company’s values and culture. Understanding their approach to customer service and teamwork will help you align your answers with what they’re looking for. Plus, it shows genuine interest!
✨Practice Clear Communication
Since this role requires clear and professional verbal communication, practice articulating your thoughts. You could even do a mock interview with a friend or family member to get comfortable speaking about your experiences and skills.
✨Prepare Questions to Ask
Think of insightful questions to ask at the end of your interview. This could be about training opportunities or team dynamics. It demonstrates your enthusiasm for the role and helps you gauge if the company is the right fit for you.
