At a Glance
- Tasks: Support optical administration and deliver top-notch customer service in a call centre.
- Company: Specsavers, a leading optical retailer with a focus on customer care.
- Benefits: Competitive pay up to £12.91, pension contributions, health discounts, and birthday leave.
- Why this job: Join a friendly team and make a difference in customers' lives every weekend.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27000 - 30000 € per year.
Specsavers in Hexham is seeking a Call Centre Assistant to support optical administration and provide exceptional customer service. This role includes handling NHS forms, managing appointments, and answering general queries.
The position offers a full-time schedule with a competitive hourly rate up to £12.91, and includes various employee benefits such as pension contributions, health discounts, and additional paid leave for birthdays.
Customer-Centric Call Centre & Admin Assistant (Weekend) in Hexham employer: Specsavers
Specsavers in Hexham is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With competitive pay, generous benefits including pension contributions and health discounts, as well as additional paid leave for birthdays, employees are encouraged to thrive both personally and professionally in a customer-focused environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer-Centric Call Centre & Admin Assistant (Weekend) in Hexham
✨Tip Number 1
Make sure you know the company inside out! Research Specsavers, their values, and what they stand for. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these during your interview.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly, and it helps us keep track of your progress. Plus, it shows you're tech-savvy, which is a bonus in any admin role!
We think you need these skills to ace Customer-Centric Call Centre & Admin Assistant (Weekend) in Hexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant admin skills. We want to see how you can bring your unique flair to the role!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about providing exceptional customer service and how you can contribute to our team at Specsavers.
Showcase Your Attention to Detail:Since you'll be handling NHS forms and managing appointments, it's crucial to demonstrate your attention to detail. Mention any past experiences where this skill made a difference.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Specsavers
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle difficult customers or tricky situations, especially in a call centre environment. Think of specific examples from your past experiences that showcase your ability to provide exceptional service.
✨Familiarise Yourself with NHS Processes
Since you'll be handling NHS forms and managing appointments, it’s crucial to understand the basics of NHS procedures. Do some research on common forms and processes to show that you're proactive and knowledgeable about the role.
✨Practice Common Interview Questions
Prepare for typical interview questions related to administration and customer service. Questions like 'How do you prioritise tasks?' or 'Can you give an example of a time you went above and beyond for a customer?' are likely to come up. Practising your answers will help you feel more confident.
✨Show Enthusiasm for the Role
Let your passion for customer service shine through during the interview. Speak about why you want to work at Specsavers and how you can contribute to their mission of providing excellent service. A positive attitude can make a big difference!
