At a Glance
- Tasks: Assist with optical administration, manage calls, and support customer queries.
- Company: Join the well-known Specsavers team in a friendly store environment.
- Benefits: Earn up to £12.91/hour, enjoy discounts, and get extra perks like a birthday day off.
- Other info: Great training opportunities and a chance for career growth.
- Why this job: Be part of a supportive team and make a difference in customer care.
- Qualifications: Strong communication skills and ability to stay calm under pressure.
The predicted salary is between 26700 - 26800 € per year.
Specsavers is a household name and a Highstreet staple. As a Call Centre Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration such as NHS forms and triaging, answering calls and general queries, updating and filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store’s success.
Our store is based in Hexham, with off-site parking and bike lockups available. We have a wonderful team of dedicated people in our store ready and waiting for you to meet.
What’s on offer?
- Up to £12.91 per hour - Depending on experience
- Full time - Will include a weekend day
- Auto-enrolment into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
What we’re looking for?
- Clear and professional verbal communication
- Staying calm under pressure
- Showing understanding and care for customer concerns
If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. This job will close when it’s filled, so don’t delay, apply today!
Call Centre/Admin Assistant in Hexham employer: Specsavers
At Specsavers, we pride ourselves on being an excellent employer, offering a supportive work culture where teamwork and dedication are celebrated. Located in Hexham, our store provides not only competitive pay and comprehensive benefits, including enhanced family leave and employee discounts, but also ample opportunities for personal and professional growth through training and development. Join us to be part of a caring team that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre/Admin Assistant in Hexham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your clear communication skills and ability to stay calm under pressure, which are key for the Call Centre Assistant role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Call Centre/Admin Assistant in Hexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre/Admin Assistant role. Highlight any relevant experience you have with optical administration, customer service, or handling NHS forms. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the team at Specsavers. Share why you’re excited about the opportunity and how you can contribute to our success.
Showcase Your Communication Skills:Since clear and professional communication is key for this role, make sure your application reflects that. Keep your language straightforward and friendly, just like how you’d speak to a customer on the phone!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Specsavers
✨Know the Role Inside Out
Before your interview, make sure you understand what a Call Centre/Admin Assistant does at Specsavers. Familiarise yourself with tasks like handling NHS forms, managing appointments, and answering customer queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Practice Your Communication Skills
Since clear and professional verbal communication is key, practice answering common interview questions out loud. You could even role-play with a friend or family member to get comfortable. This will help you stay calm under pressure and convey your understanding of customer concerns effectively.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage multiple tasks and stay organised. Think of examples from your past experiences where you successfully juggled various responsibilities. This will show that you can handle the diverse tasks expected in the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
