At a Glance
- Tasks: Assist customers with queries and manage appointments in a fast-paced call centre.
- Company: Join Specsavers, a trusted name on the high street.
- Benefits: Earn up to £12.91/hour, enjoy discounts, and get extra perks like a birthday day off.
- Other info: Great training opportunities and a chance to grow your career.
- Why this job: Be part of a supportive team and make a difference in customer service.
- Qualifications: Customer service experience, preferably in a call centre environment.
The predicted salary is between 25 - 26 € per hour.
A household name and a Highstreet staple. As a Call Centre Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top‑notch administrative service that will support the store’s success.
Our team consists of dedicated people in our store ready and waiting for you to meet.
What’s on offer?
- Salary up to £12.91 per hour (Depending on Experience)
- 40 hours per week to include weekend working
- Auto-enrolment into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
What we’re looking for?
- Previous experience within Customer service
- Preferred experience within a Call centre role dealing with incoming and outgoing calls
If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. This job will close when it's filled, so don't delay, apply today!
Call Centre Assistant in Hemel Hempstead employer: Specsavers
Specsavers is an exceptional employer, offering a supportive work environment in Hemel Hempstead where you can thrive as a Call Centre Assistant. With comprehensive training, generous benefits including a competitive salary, employee discounts, and enhanced family leave, we prioritise your growth and well-being. Join our dedicated team and enjoy a workplace that values your contributions while providing opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Assistant in Hemel Hempstead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your previous customer service experience can shine through in the Call Centre Assistant role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your skills! During the interview, highlight your organisational skills and ability to handle multiple tasks. Mention any experience with NHS forms or appointment management, as this will resonate well with the role at Specsavers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Call Centre Assistant in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre Assistant role. Highlight any previous customer service experience and skills that match what we’re looking for, like handling calls and managing appointments.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your experience aligns with our needs. Keep it friendly and professional, just like us!
Show Off Your Organisational Skills:Since the role involves a lot of admin tasks, make sure to mention any organisational skills you have. Whether it's managing records or triaging calls, let us know how you keep things running smoothly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Specsavers
✨Know Your Stuff
Before the interview, make sure you understand what a Call Centre Assistant does at Specsavers. Familiarise yourself with their services, especially around optical administration and NHS forms. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Since previous customer service experience is key, think of specific examples where you've excelled in this area. Be ready to discuss how you handled difficult situations or queries, as this will demonstrate your ability to provide top-notch service.
✨Practice Common Interview Questions
Prepare for typical interview questions like 'How do you manage multiple tasks?' or 'Can you describe a time you dealt with a challenging customer?'. Practising your answers will help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, have a couple of thoughtful questions ready. You might ask about the team culture or training opportunities. This shows that you're not just interested in the job, but also in how you can grow within the company.
