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- Tasks: Lead strategic development to revolutionize customer experiences at Specsavers.
- Company: Specsavers is dedicated to transforming lives through better sight and hearing.
- Benefits: Join a dynamic team focused on digital innovation and impactful change.
- Why this job: Shape groundbreaking customer experiences and drive sustainable growth in a forward-thinking environment.
- Qualifications: Strong background in customer strategy, digital innovation, and retail experience required.
- Other info: Be part of a team committed to thriving in the future of customer care.
The predicted salary is between 43200 - 72000 £ per year.
Are you ready to help us embrace digital innovation and shape our future customer experience? Specsavers is on the lookout for a transformational thinker to join us as a Head of Strategic Development. This is your chance to contribute to the transformation activity that will make a lasting impact on our journey to revolutionise the customer experience.
Imagine a role where your strategic insights and passion for digital technology come together to shape groundbreaking future customer experiences. At Specsavers, we are committed to changing lives through better sight and hearing, and we need a dynamic leader to help us achieve our committed goal to transform our customer experience.
As a Head of Strategic Development, you will collaborate with key stakeholders across our Group Functions and Regions to develop and validate our future blended customer experience. You will provide a key role in defining our vision, principles, targets, and customer journeys, understanding how digital advancement can bring innovative ideas to life. Your role will be pivotal in driving differentiation and sustainable growth, ensuring that our customer proposition remains cutting-edge and commercially viable.
We are looking for a high-potential, customer-focused leader who lives and breathes customer experience. You will provide thought leadership, question the status quo, and support the development and validation of initiatives that deliver the best outcomes for our customers, colleagues, partners, and the business. Your ability to navigate between high-level strategic planning and detailed execution will be crucial in embedding these initiatives within our transformation programs.
If you have a strong background in customer strategy, digital innovation, and retail experience, and are obsessed with new trends and forward-thinking solutions, we want to hear from you. Join us at Specsavers and be part of a team that is dedicated to ensuring Specsavers future continues to thrive.. Apply now to become a Head of Strategic Development and guide the way in shaping the future of Specsavers.
Ready to make a difference? Apply today and let’s create a future where every customer is loved and valued.
LI-CB1
Head of Strategic Development employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Strategic Development
✨Tip Number 1
Familiarize yourself with Specsavers' current customer experience initiatives and digital innovations. Understanding their existing strategies will help you articulate how your vision aligns with their goals during discussions.
✨Tip Number 2
Network with professionals in the retail and digital innovation sectors. Engaging with industry leaders can provide insights into emerging trends and best practices that you can bring to the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully driven customer-focused strategies in previous roles. Highlighting your past achievements will demonstrate your capability to lead transformation at Specsavers.
✨Tip Number 4
Stay updated on the latest advancements in digital technology and customer experience. Being knowledgeable about cutting-edge solutions will position you as a forward-thinking candidate who can contribute to Specsavers' innovative journey.
We think you need these skills to ace Head of Strategic Development
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Head of Strategic Development position at Specsavers. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Craft a Tailored CV: Highlight your relevant experience in customer strategy, digital innovation, and retail. Use specific examples that demonstrate your ability to drive transformation and improve customer experiences.
Write a Compelling Cover Letter: In your cover letter, express your passion for digital technology and customer experience. Discuss how your strategic insights can contribute to Specsavers' goals and mention any innovative ideas you have for enhancing customer journeys.
Showcase Thought Leadership: Demonstrate your thought leadership by including examples of how you've questioned the status quo in previous roles. Highlight initiatives you've led that resulted in significant improvements or innovations in customer experience.
How to prepare for a job interview at Specsavers
✨Show Your Passion for Digital Innovation
Make sure to express your enthusiasm for digital technology and how it can transform customer experiences. Share specific examples of how you've leveraged digital advancements in previous roles to drive change.
✨Demonstrate Strategic Thinking
Prepare to discuss your approach to strategic development. Highlight your experience in defining visions, principles, and targets, and be ready to explain how you would apply this to Specsavers' customer journey.
✨Engage with Stakeholders
Since collaboration is key in this role, think about how you would engage with various stakeholders. Be prepared to share examples of how you've successfully navigated complex stakeholder environments in the past.
✨Emphasize Customer-Centric Leadership
Illustrate your commitment to customer experience by sharing stories that showcase your customer-focused leadership style. Discuss how you have questioned the status quo to deliver better outcomes for customers and the business.
