At a Glance
- Tasks: Create an outstanding store environment and provide excellent customer service.
- Company: Join the friendly team at Specsavers Opticians and Audiologists in Guildford.
- Benefits: Earn £8.20 - £12.91 per hour, enjoy discounts, and get a paid day off on your birthday!
- Other info: No experience needed; just bring your enthusiasm and willingness to learn!
- Why this job: Kickstart your career in optics with great training and support in a dynamic environment.
- Qualifications: Passion for customer service, teamwork, and good communication skills.
The predicted salary is between 12.91 - 12.91 £ per hour.
So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Trainee Optical Assistant role could be perfect for you.
As a Trainee Optical Assistant, you don’t need to have previous experience; you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores.
Our store Specsavers Opticians and Audiologists - Guildford is a busy eye care and hearing centre conveniently located in Guildford town centre. The store offers a full range of optical and audiology services, including comprehensive eye tests, contact lens consultations, OCT scans, children's eye care, hearing assessments, and hearing aid support. With a dedicated team of opticians and audiologists, the branch provides expert advice, personalised care, and an extensive selection of eyewear and hearing solutions to meet the needs of the local community.
What’s on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- £8.20 - £12.91 per hour dependent on Optical Experience
- Weekends only - Saturday 8:30am - 5:30pm and Sunday 9:00am - 5:00pm
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
What we’re looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Trainee Optical Assistant. These include:
- Passion for providing excellent customer service and making customers’ lives easier
- Great teamwork
- A good initiative
- Confidence in using IT systems
- Excellent communication and listening skills
- Prepared to step out of your comfort zone and try something new
- Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless).
If you’ve got all these skills, we’d love for you to apply, but there’s also some desirable experience that could set you apart from the competition if you have it. This includes:
- Previous experience in a fast-paced customer service environment
- Experience in optics or Audiology business
- Basic knowledge/experience of optical and/or Audiology terminology.
This job will close when it's filled, so don't delay, apply today!
Trainee Optical Assistant (Part Time/Weekends) in Guildford employer: Specsavers
At Specsavers Opticians and Audiologists in Guildford, we pride ourselves on being an excellent employer that values teamwork, personal development, and outstanding customer service. Our supportive work culture is complemented by comprehensive training opportunities, competitive pay, and a range of benefits including discounts, enhanced family leave, and a day off for your birthday. Join our dedicated team and embark on a rewarding career in optics, where your growth and well-being are our top priorities.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Optical Assistant (Part Time/Weekends) in Guildford
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Specsavers.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Specsavers.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Specsavers that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Specsavers, make sure they see your passion for helping others!
We think you need these skills to ace Trainee Optical Assistant (Part Time/Weekends) in Guildford
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Specsavers, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Specsavers. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Specsavers.
How to prepare for a job interview at Specsavers
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Specsavers that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Specsavers and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
