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- Tasks: Provide outstanding customer service and support in a busy call centre environment.
- Company: Join a leading retail brand in optics with a focus on teamwork.
- Benefits: Competitive salary, flexible hours, discounts, and wellness support.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Previous call centre or admin experience and excellent customer service skills.
- Other info: Enjoy a supportive culture with great training and career growth opportunities.
The predicted salary is between 21482 - 21482 £ per year.
So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Call Centre Administrator role could be perfect for you. As a Call Centre Administrator, you don’t need to have previous optics experience, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores. Our store is based in Rutherglen.
What’s on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- 32 hours (4 days per week) – weekend working is essential
- Salary – up to £21,482.24 pa
- Specsavers Perks – a portal to a world of great everyday discounts and savings
- WeCare – our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
What we’re looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant. These include:
- Previous call centre/admin experience
- Great customer service skills
- Working in a busy environment
Checked all the boxes? This job will close when it’s filled, so don’t delay, apply today!
Call Centre Administrator in Glasgow employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Administrator in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations in a call centre. Being able to demonstrate your problem-solving skills and empathy can really set you apart from other candidates.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, make sure you look professional. It shows respect for the opportunity and helps you feel more confident when discussing your experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Call Centre Administrator in Glasgow
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for providing top-notch customer service in your application. We want to see that you genuinely care about creating a great experience for our customers!
Tailor Your CV and Cover Letter: Don’t just send the same old CV! Tailor it to reflect the skills and experiences that match the Call Centre Administrator role. We love seeing how your background fits with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without any fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Don’t miss out on this opportunity!
How to prepare for a job interview at Specsavers
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of creating an outstanding store environment.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its values, especially in optics and retail. Knowing what they stand for will help you align your answers with their mission and demonstrate your enthusiasm for the role.
✨Prepare for Common Call Centre Scenarios
Think about common situations you might face as a Call Centre Administrator, like handling difficult customers or managing high call volumes. Prepare some responses to these scenarios so you can showcase your problem-solving skills during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities or how the team collaborates. This shows your interest in growing within the company and helps you gauge if it’s the right fit for you.