At a Glance
- Tasks: Assist customers and create a welcoming environment in our call centre.
- Company: Join Specsavers, a leading name in optics and customer care.
- Benefits: Earn up to £12.91/hour, enjoy discounts, and access training opportunities.
- Other info: Full-time role with weekend shifts and great career development potential.
- Why this job: Be part of a supportive team and make a difference in customer service.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26800 - 26800 € per year.
Specsavers is looking for a proactive Call Centre Assistant in Melksham. You don’t need previous optics experience but should be passionate about customer service and ready to create a welcoming environment for both customers and team members.
This full-time position involves weekend work and offers a salary of up to £12.91 an hour, alongside employee support services, discounts, and training opportunities.
If you possess strong communication skills and can stay calm under pressure, apply today!
Full-Time Call Centre Assistant – Optics & Customer Care employer: Specsavers
Specsavers is an excellent employer that prioritises a supportive and dynamic work culture in Melksham, where employees are encouraged to grow through comprehensive training opportunities and access to employee support services. With a focus on customer service excellence, team members enjoy a collaborative environment and attractive benefits, including discounts and competitive pay, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Full-Time Call Centre Assistant – Optics & Customer Care
✨Tip Number 1
Make sure to research Specsavers and their values before your interview. Knowing what they stand for will help you connect your passion for customer service with their mission, showing that you're the perfect fit!
✨Tip Number 2
Practice common call centre scenarios with a friend or family member. This will help you stay calm under pressure and demonstrate your strong communication skills during the interview.
✨Tip Number 3
Don’t forget to highlight any previous customer service experience, even if it’s not in optics. We all know how important it is to create a welcoming environment, so share examples of how you've done this in the past!
✨Tip Number 4
Apply through our website for a smoother process! It shows you're serious about the role and gives you a chance to showcase your enthusiasm right from the start.
We think you need these skills to ace Full-Time Call Centre Assistant – Optics & Customer Care
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love customer service! Share any experiences where you've gone the extra mile to help someone out. This will show that you're a great fit for our welcoming environment.
Highlight Your Communication Skills:Strong communication is key in this role. Make sure to mention any relevant experiences where you've effectively communicated with customers or team members. We want to see how you can keep things calm and clear under pressure!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the job description. Mention specifics about the role and how your skills align with what we're looking for at Specsavers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, it shows us that you’re serious about joining our team!
How to prepare for a job interview at Specsavers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, even if it's not in optics. This will show that you understand the importance of creating a welcoming environment.
✨Prepare for Common Call Centre Scenarios
Think about typical situations you might face as a Call Centre Assistant. Prepare responses for questions like how you would handle an upset customer or manage multiple calls at once. Practising these scenarios can help you stay calm under pressure, which is key for this role.
✨Research Specsavers and Their Values
Take some time to learn about Specsavers and their commitment to customer care. Understanding their values will allow you to align your answers with what they stand for, showing that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities they offer or how they support their employees. This shows that you’re proactive and genuinely interested in growing within the company.
