At a Glance
- Tasks: Welcome customers, book eye tests, and provide style advice in a supportive team.
- Company: Join Specsavers, a caring and customer-focused company with a strong team spirit.
- Benefits: Earn £8.20ph - £12.91ph, enjoy flexible shifts, and access great discounts.
- Other info: Enjoy a positive work environment with opportunities for growth and development.
- Why this job: Kickstart your career with full training and hands-on support from experienced professionals.
- Qualifications: Dependable, flexible, and good communication skills are key to success.
The predicted salary is between 8.2 - 8.2 £ per hour.
Are you a caring, customer-focused individual looking to start your career with Specsavers? You’ve come to the right place. You’ll start with us as a Front of House/Promotions Assistant, where full training will be provided. We’re not looking for people with years of experience or heaps of qualifications — just passionate, hard-working individuals who are ready to confidently welcome customers and support them throughout their visit.
As you grow into your role, you won’t have to stop there. We offer comprehensive training and development opportunities across the business, alongside hands-on support from experienced Opticians and Technicians to help you build your skills and confidence. Whatever you want your career to look like, you can bring it to life at Specsavers.
Store Based in Hull city centre, linked stores with Althorp road (Kingswood) and Cottingham with a strong emphasis on teamwork, development, and continuous improvement, the Hull store provides an engaging workplace where colleagues are supported to grow and deliver the Specsavers values of quality, affordability, and care.
The team at Hull is friendly, supportive, and highly experienced, creating a positive and welcoming environment for both customers and colleagues. Made up of skilled optical professionals, retail advisors, and clinical experts, the team is passionate about delivering excellent patient care while maintaining a strong focus on customer service. Colleagues work closely together, sharing knowledge and supporting one another to ensure the best possible outcomes for every patient.
Benefits
- £8.20ph - £12.91ph
- Part-time options & weekend work
- Flexible shifts around college work/lectures
- Automatic enrolment in the pension scheme with employer contribution when you contribute
- Specsavers Perks – portal to a world of great everyday discounts and savings
- WeCare – employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eye care and hearing care discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
Responsibilities
- Welcoming customers into store
- Booking eye tests
- Providing style advice
- Helping choose frames
- Taking phone calls
- Supporting customers in store
- Enhancing online presence
Qualifications
- Dependable and flexible approach
- Good communication skills
- Someone that can be flexible
- Ability to work at short notice (desirable)
Front of House/promotions assistant employer: Specsavers
Specsavers is an exceptional employer that prioritises the growth and development of its team members, offering comprehensive training and hands-on support in a friendly and collaborative environment. Located in the vibrant Hull city centre, our store fosters a culture of teamwork and continuous improvement, ensuring that every employee feels valued and empowered to deliver outstanding customer service. With flexible working options, competitive pay, and unique benefits like additional time off for your birthday, Specsavers is committed to creating a rewarding and fulfilling career path for all its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House/promotions assistant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Specsavers and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Specsavers and let us see your personality shine through!
We think you need these skills to ace Front of House/promotions assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Specsavers.
Get Familiar with Our Brand:Before applying, take some time to learn about Specsavers and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Specsavers
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Specsavers.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Specsavers will surely appreciate.
