At a Glance
- Tasks: Handle calls, manage appointments, and support optical administration tasks.
- Company: Join Specsavers, a leader in optical care with a supportive team.
- Benefits: Enjoy flexible hours, perks, training, and eye care discounts.
- Other info: Great opportunities for personal growth and development.
- Why this job: Be part of a busy team delivering top-notch customer service.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20250 - 24750 £ per year.
Specsavers is seeking a Call Centre Assistant to handle optical administration tasks, NHS forms and triaging, answer calls and queries, update records, and manage appointments.
You will contribute to a smooth store operation and top-notch customer service in a busy team.
We offer training and development, with benefits including pension auto-enrolment, Specsavers Perks, We Care support, Headspace access, eye care discounts, a birthday day off, and enhanced family leave and sick pay.
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Weekend Call Centre Admin | Flexible Hours & Perks in Exeter employer: Specsavers
Specsavers is an exceptional employer that fosters a dynamic and inclusive work culture, where creativity and collaboration thrive. With a strong focus on employee growth, the company offers numerous opportunities for professional development and skill enhancement, particularly in the vibrant field of brand marketing. Located in the UK and ROI, Specsavers provides a supportive environment that values innovation and community engagement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Call Centre Admin | Flexible Hours & Perks in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Specsavers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Specsavers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Weekend Call Centre Admin | Flexible Hours & Perks in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Specsavers:Your cover letter is your chance to shine! Tell us why you want to work at Specsavers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Specsavers!
How to prepare for a job interview at Specsavers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
