At a Glance
- Tasks: Assist with optical administration, manage appointments, and provide top-notch customer service.
- Company: Join Specsavers, a trusted name in eye and hearing care.
- Benefits: Competitive salary, discounts, employee support, and extra day off for your birthday!
- Other info: Great career growth opportunities in a supportive and collaborative environment.
- Why this job: Be part of a dynamic team and make a real impact in the community.
- Qualifications: Previous experience in customer service and basic optical knowledge required.
The predicted salary is between 24000 - 28000 £ per year.
Specsavers is a household name and a Highstreet staple. As an Optical Call Centre Assistant at Specsavers, you’ll be organized and equipped to tackle a variety of tasks, including all aspects of optical administration such as NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The store is looking for someone with previous optical experience, as optical knowledge will be essential in the role. The aim is to provide a top‑notch administrative service that will support the store’s success.
Located right in the heart of Brighton on North Road, our Specsavers store is perfectly positioned for convenience and accessibility. Just a short walk from the city’s vibrant shopping streets, the store enjoys a steady flow of customers from the local community and visitors alike. There are excellent parking options nearby making it easy for both customers and team members to reach us. Public transport links are also fantastic, with Brighton Railway Station just a 5‑minute walk away and numerous bus routes serving North Road and the surrounding area. With a dynamic, fast‑paced environment and a strong reputation for delivering exceptional eye and hearing care, this is an exciting place to grow your career and make a real impact.
You’ll be joining a friendly, supportive group who are passionate about delivering exceptional care to every customer. Our team consists of around 20 colleagues, including experienced optometrists, dispensing opticians, and a dedicated retail team, all working together to provide the best possible service. We pride ourselves on creating a welcoming environment where collaboration and learning are encouraged. We’re excited to welcome someone who brings enthusiasm, fresh ideas, and a commitment to outstanding service. This is a fantastic opportunity to work alongside experienced professionals, develop your skills, and take the next step in your optical career.
Benefits:
- Competitive salary based on experience and optical qualification
- Full time – 40 hours, to include weekend working
- Employer auto‑enrolment in the pension scheme with a contribution when you contribute
- Specsavers Perks – a portal to a world of great everyday discounts and savings
- WeCare – our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
Requirements:
- Previous experience in a fast‑paced customer service environment
- Experience in optics or audiology business
- Basic knowledge/experience of optical and/or audiology terminology
Optical Assistant/ Call Centre Assistant in Emsworth employer: Specsavers
Specsavers is an exceptional employer, offering a vibrant work culture in the heart of Brighton, where you can thrive alongside a passionate team dedicated to delivering outstanding eye and hearing care. With competitive salaries, comprehensive benefits including employee discounts, and opportunities for professional growth, you'll find a supportive environment that values your contributions and encourages collaboration. Join us to make a meaningful impact while enjoying the perks of working in a dynamic, customer-focused setting.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant/ Call Centre Assistant in Emsworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Specsavers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Specsavers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Optical Assistant/ Call Centre Assistant in Emsworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Specsavers:Your cover letter is your chance to shine! Tell us why you want to work at Specsavers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Specsavers!
How to prepare for a job interview at Specsavers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
