At a Glance
- Tasks: Be the first point of contact for patients and manage inquiries efficiently.
- Company: Join Specsavers, a leading audiology service provider with a supportive culture.
- Benefits: Earn up to £12.91 per hour, plus bonuses and 28 days holiday.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real difference in patient care while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 25 - 26 € per hour.
Are you a caring individual looking to start your career as a Customer Service Coordinator? You’ve come to the right place. The Audiology Customer Service Triage Coordinator serves as the first point of contact for patients, ensuring efficient handling of inquiries related to audiology services. This role involves assessing caller needs, prioritising cases, and directing them to the appropriate audiology professional or service pathway. Having a robust triage process for effective diary management to achieve weekly and monthly KPIs. The coordinator plays a key role in delivering exceptional patient experience and supporting clinical workflows.
What’s on offer:
- Salary - up to £12.91 per hour - plus performance related bonus
- 40 hours per week
- Specsavers Perks – our discounted benefits scheme
- 28 days holiday - extra day off for your birthday
- WeCare – UK confidential employee helpline
- Discounted hearing and eyecare benefits
- Enhanced pay for family leave (Maternity/Paternity etc)
So, you’re an organised, proactive person, passionate about doing a great job and offering the best customer service? Sounds like you’d be a great fit here. As a front of house assistant in Specsavers, you don’t need to have previous optics experience, you just need to be prepared to create an outstanding service and environment for both our customers and team, making sure every patient receives the best care in our stores.
We are looking for people with great organisational and IT skills, superb time keeping, a professional and friendly approach and confidence in communicating at all levels. Some of the key tasks are as follows:
- Schedule appointments and manage referrals in line with audiology service guidelines
- Maintaining efficient diaries to hit weekly target
- Provide accurate information on audiology services, hearing aid support and follow up care
- Maintain detailed and accurate records in patient management systems
- Ensure compliance with data protection and confidentiality standards
- Collaborate with audiologist and optical teams to optimise the best patient flow
Skills & Qualifications:
- Strong communication and active listening skills
- Ability to prioritise and manage multiple tasks under pressure
- Able to handle difficult conversations with upset or frustrated patients in a calm and supportive manner
- Proficiency in call centre systems and Microsoft Office applications
- Previous experience in customer service or triage preferred
- The ability to plan your own work, work on your own initiative and meet deadlines
- Experience of working in a fast-paced retail environment
- Comfortable in presenting information to other team members e.g. through daily huddles, full team meetings
If you’re ready and raring to join our team and drive our practice forward, we can’t wait to hear from you. You just need to be passionate, a great team worker and communicator, confident in using IT systems, and have an ability to adapt so apply today!
Customer Service Coordinator in Dunstable employer: Specsavers
At Specsavers, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and personal growth. As a Customer Service Coordinator, you'll enjoy competitive pay, generous holiday allowances, and unique perks like enhanced family leave and a confidential employee helpline, all while contributing to a meaningful patient experience in a dynamic retail environment. Join us to develop your skills and make a real difference in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Dunstable
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the audiology field. A personal recommendation can go a long way in landing that Customer Service Coordinator role.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We want you to showcase your strong communication skills and ability to handle tricky situations with ease.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks under pressure. This will highlight your ability to prioritise and keep things running smoothly, just like in the role of a Customer Service Coordinator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Specsavers. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service Coordinator in Dunstable
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and are excited about the role!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Customer Service Coordinator.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the important bits about your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Specsavers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key tasks mentioned in the job description, like managing appointments and maintaining patient records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, strong communication is crucial. Prepare examples of how you've effectively handled difficult conversations or provided exceptional service in the past. Practising active listening techniques can also be beneficial, as it shows you can empathise with patients and address their needs.
✨Demonstrate Your Organisational Skills
This role requires excellent organisational abilities, so come prepared to discuss how you manage multiple tasks under pressure. You might want to share specific strategies or tools you use to stay organised, especially in fast-paced environments. This will highlight your capability to meet KPIs and maintain efficient diaries.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview, where you'll need to demonstrate how you'd handle specific situations, like an upset patient or a scheduling conflict. Think through potential scenarios beforehand and outline your approach to resolving them calmly and professionally. This will showcase your problem-solving skills and ability to work under pressure.
