At a Glance
- Tasks: Welcome customers, book eye tests, and provide style advice in a vibrant store.
- Company: Join Specsavers, a well-known name in retail optics.
- Benefits: Earn up to £12.91 per hour with perks like birthday leave and discounted eyecare.
- Other info: Enjoy a dynamic work environment with great development opportunities.
- Why this job: Kickstart your career in optics with full training and a supportive team.
- Qualifications: No experience needed, just a passion for customer service and teamwork.
The predicted salary is between 12.91 - 12.91 £ per hour.
Specsavers is a household name and a high street staple. If you’re a proactive people person, passionate about retail and offering the best customer service, this Trainee Optical Assistant role could be perfect for you. As a Trainee Optical Assistant, you don’t need to have previous experience; you just need to be prepared to create an outstanding store environment for both our customers and our team, ensuring every patient receives the best care in our stores. Full training and support will be offered for this role.
Our store is based at Unit 1, The Loreburne Shopping Centre, Dumfries, and is a busy and vibrant place to be with great access via public transport and parking available nearby. Our store has great facilities, including 6 test rooms, and we have a wonderful team of 30 friendly and dedicated people ready and waiting for you to meet!
What’s on Offer?
- Salary - up to £12.91 per hour
- Part time - 20-22.5 hours per week, working either 2-3 days or 5 x 4 hour shifts (to include weekend working)
- Specsavers Perks – our discounted benefits scheme
- Extra day off for your birthday
- WeCare – UK confidential employee helpline
- Outstanding clinical and professional development opportunities
- Discounted hearing and eyecare benefits
- Enhanced sick pay (after a year of service)
- Enhanced pay for family leave (Maternity/Paternity etc)
What we’re looking for?
Some of the responsibilities of this role include:
- Welcoming customers into store
- Booking in eye tests
- Pre‑screening patients
- Providing style advice
- Measuring frames
- Taking phone calls
If you are comfortable with the responsibilities we’re looking for and are excited by this opportunity, we’re excited to hear from you. Head to our website to learn more about the role, or even better, apply now.
Trainee Optical Assistant (Sunday Only) in Dumfries employer: Specsavers
At Specsavers, we pride ourselves on being a supportive and inclusive employer, offering comprehensive training and development opportunities for our Trainee Optical Assistants. Located in the bustling Loreburne Shopping Centre in Dumfries, our vibrant team of 30 is dedicated to providing exceptional customer service while enjoying a range of benefits, including competitive pay, flexible working hours, and a unique perks scheme. Join us and be part of a company that values your growth and well-being, ensuring every day is rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Optical Assistant (Sunday Only) in Dumfries
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Specsavers.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Specsavers.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Specsavers that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Specsavers, make sure they see your passion for helping others!
We think you need these skills to ace Trainee Optical Assistant (Sunday Only) in Dumfries
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Specsavers, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Specsavers. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Specsavers.
How to prepare for a job interview at Specsavers
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Specsavers that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Specsavers and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
