At a Glance
- Tasks: Be the first point of contact for patients and manage their inquiries efficiently.
- Company: Join Specsavers, a leading name in audiology services with a supportive team culture.
- Benefits: Earn up to £12.91 per hour, plus bonuses and enjoy 28 days holiday.
- Other info: Great career growth opportunities and a friendly work environment await you.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Organised, proactive, and passionate about delivering exceptional customer service.
The predicted salary is between 26800 - 26800 € per year.
The Audiology Customer Service Triage Coordinator serves as the first point of contact for patients, ensuring efficient handling of inquiries related to audiology services. This role involves assessing caller needs, prioritising cases, and directing them to the appropriate audiology professional or service pathway. Having a robust triage process for effective diary management to achieve weekly and monthly KPIs. The coordinator plays a key role in delivering exceptional patient experience and supporting clinical workflows.
What’s on offer:
- Salary - up to £12.91 per hour - plus performance related bonus
- 40 hours per week
- Specsavers Perks – our discounted benefits scheme
- 28 days holiday - extra day off for your birthday
- WeCare – UK confidential employee helpline
- Discounted hearing and eyecare benefits
- Enhanced pay for family leave (Maternity/Paternity etc)
As a front of house assistant in Specsavers, you don’t need to have previous optics experience, you just need to be prepared to create an outstanding service and environment for both our customers and team, making sure every patient receives the best care in our stores. We are looking for people with great organisational and IT skills, superb time keeping, a professional and friendly approach and confidence in communicating at all levels.
Some of the key tasks are as follows:
- Schedule appointments and manage referrals in line with audiology service guidelines
- Maintaining efficient diaries to hit weekly target
- Provide accurate information on audiology services, hearing aid support and follow up care
- Maintain detailed and accurate records in patient management systems
- Ensure compliance with data protection and confidentiality standards
- Collaborate with audiologist and optical teams to optimise the best patient flow
Customer Service Coordinator employer: Specsavers
Specsavers is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where teamwork and communication thrive. With competitive pay, generous holiday allowances, and unique perks like a birthday day off and enhanced family leave, Specsavers fosters an environment where you can grow your career while making a meaningful impact on patient care in the audiology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the audiology field. A personal recommendation can go a long way in landing that Customer Service Coordinator role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the role. Highlight your organisational skills and passion for customer service – it’s all about making a great first impression!
✨Tip Number 3
Stay proactive! If you see a job opening that excites you, don’t wait around. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for interviews by researching the company and its values. Understand what makes Specsavers tick and be ready to discuss how you can contribute to delivering exceptional patient experiences. Confidence is key!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Your Caring Side:In your application, let us see your caring nature shine through! Share experiences where you've gone the extra mile for someone, especially in a customer service role. We want to know how you can bring that warmth to our patients.
Highlight Your Organisational Skills:As a Customer Service Coordinator, being organised is key. Make sure to mention any tools or methods you use to keep things on track. Whether it’s managing diaries or scheduling appointments, we want to hear how you stay on top of things!
Communicate Clearly:Your written application should reflect your communication skills. Use clear and concise language, and don’t forget to tailor your application to the role. Show us that you can convey information effectively, just like you would with our patients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Specsavers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Coordinator in audiology. Familiarise yourself with the key tasks mentioned in the job description, like managing appointments and maintaining patient records. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or prioritised effectively. Be ready to discuss how you would handle scheduling and diary management to meet KPIs, as this will show you're proactive and detail-oriented.
✨Communicate with Confidence
As a front of house assistant, you'll need to communicate clearly and professionally. Practice answering common interview questions out loud, focusing on your tone and clarity. Think about how you can convey your friendly approach and confidence in dealing with patients and team members alike.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
