At a Glance
- Tasks: Provide excellent customer service and support in a retail environment.
- Company: Join a friendly team at Specsavers, a leader in optics.
- Benefits: Earn £8.20/hour, enjoy bonuses, discounts, and a birthday day off!
- Other info: 13-month paid apprenticeship with great development opportunities.
- Why this job: Kickstart your career in retail with hands-on training and support.
- Qualifications: Passion for customer service, teamwork, and good communication skills.
The predicted salary is between 16000 - 17000 £ per year.
This role will also be based in the office above our Hearcare store at 4 Norwich Street, Dereham, Norfolk, NR19 1BX. So, you're a proactive people person, passionate about retail and offering the best customer service? Sounds like you'd be a great fit here. If you've ever considered a career in optics, this Customer Service Apprentice role could be perfect for you.
We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full‑time job, all the time surrounded by a friendly, highly‑experienced team who will support you every step of the way.
What's on offer?
- Salary - £8.20 per hour
- Full time working hours - 37.5 hours per week
- Store bonus available after probation
- Additional paid day off on your birthday to celebrate you!
- We will auto‑enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Eyecare and hearcare discounts for you and your family
What we're looking for?
- Passion for providing excellent customer service and making customers' lives easier
- Great teamwork
- A good initiative
- Confidence in using IT systems
- Excellent communication and listening skills
- Prepared to step out of your comfort zone and try something new
- Able to receive feedback and be open to development, knowing we'll be there to support and guide you throughout your process
Checked all the boxes? Apply today!
Customer Service Apprenticeship — 13‑Month Paid Training in Retail employer: Specsavers
Join a dynamic team at our Hearcare store in Dereham, where we prioritise your growth and development through a comprehensive 13-month Customer Service Apprenticeship. With a supportive work culture, competitive salary, and unique benefits like a birthday day off and employee discounts, we are committed to fostering a rewarding environment for those passionate about retail and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprenticeship — 13‑Month Paid Training in Retail
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Specsavers and their values. This will help you show your enthusiasm for the role and how you can fit into their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. This will help you get comfortable talking about your skills and experiences, especially in customer service.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. They’re looking for someone who’s passionate and proactive, so don’t be afraid to show your enthusiasm for retail and helping customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Specsavers. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Customer Service Apprenticeship — 13‑Month Paid Training in Retail
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service and retail in your application. Share any experiences or stories that highlight your love for helping others and making their lives easier.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your written application. Authenticity goes a long way in making a great first impression.
Highlight Teamwork Skills:Since we value teamwork, make sure to mention any group projects or experiences where you collaborated with others. This shows us that you can work well in our friendly team environment.
Check Your Tech Skills:As you'll be using IT systems, it’s a good idea to mention any relevant tech skills you have. If you're comfortable with computers or software, let us know! And remember, apply through our website for the best chance!
How to prepare for a job interview at Specsavers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, even if it's from a different context. This will show that you genuinely care about making customers' lives easier.
✨Demonstrate Teamwork Skills
Since this role involves working closely with a team, be prepared to discuss your experiences in collaborative environments. Think of instances where you contributed to a team goal or helped a colleague out. Highlighting your ability to work well with others will resonate with the interviewers.
✨Be Ready to Step Out of Your Comfort Zone
The company values individuals who are willing to try new things. During the interview, mention times when you've taken initiative or faced challenges head-on. This shows that you're adaptable and open to growth, which is crucial for an apprenticeship role.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the training process, team dynamics, or opportunities for advancement. Asking insightful questions demonstrates your interest in the role and helps you gauge if it's the right fit for you.
