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- Tasks: Join us as a Customer Service Apprentice and learn to deliver top-notch service while gaining valuable experience.
- Company: Specsavers is a global brand dedicated to providing excellent customer service in retail.
- Benefits: Enjoy discounts, a reward program, paid holidays, and earn while you learn.
- Why this job: This apprenticeship offers hands-on training, a supportive team, and a pathway to a rewarding career.
- Qualifications: No prior customer service experience needed; just bring your enthusiasm and commitment!
- Other info: This role requires EU residency for 3 years and the right to work in the UK.
Customer Service Apprentice
Specsavers Nottingham
Hours: 37.5 hours per week including weekend working
Salary: Between 6.52 – 8.68 per hour.
Perks: Friends and family discounts, store discounts, company reward programme.
Become an Apprentice in our store and you’ll have everything you need to truly realise your potential from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage.
At Specsavers, were always looking to the future – which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management.This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.
Another way of learning:
Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you’ll be a fully-fledged Level 2 Customer Service Practitioner.
Why choose an Apprenticeship?
- Earn a salary(paid monthly)
- Gain valuable work experience in a full-time role
- Receive comprehensive and structured training, supported by a qualified assessor
- Deliver high-quality service in an innovative retail environment
- Become part of a team working towards a common goal
- Be entitled to paid holidays
And that’s just the start. With a highly respected and award-winning business behind you one that invests in its people there’s nothing to stop you getting on here. Who knows, you might even end up running your own store in years to come
Who is this Apprenticeship for?
- Individuals who have lived in the EU for 3 years or more, with the right to work in the UK
Were looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area. Its important that you are a great listener and communicator because that’s what excellent service is all about. you’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.
Its essential you havent worked in the Customer Service sector before, this is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.
What does the role involve?
- Efficiently answer all telephone calls to the store
- Respond positively to customer enquiries and direct them to the appropriate department.
- Respond positively to and resolve customer complaints.
- Customers receive advice about when we can provide them with an appointment closest to their requested time.
- Customers receive a positive and friendly approach to excite them about their planned visit.
- Customers are advised of the current promotions and any relevant contact lens or product information.
- Customers details are requested in an empathetic manner.
- Customers are advised their hearing aids/glasses are ready or delayed as appropriate.
- Customers receive a reminder call / text.
- Customer details are recorded accurately.
Whats next?
Ready to kickstart your career with a company that will support you to be the best you can be? For more detailed information about the Specsavers Apprenticeship programme, please click the link below.
Before applying, please check that you are able to travel to the store location on a daily basis. If you have any questions, please speak to a member of the Recruitment Administration & Support Service Team on .
This vacancy will close once we have filled all available places. We therefore highly recommend early applications.
Customer Service Apprentice employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Show your enthusiasm for customer service! When you get the chance to speak with someone from Specsavers, make sure to express your passion for helping others and your eagerness to learn. This will help you stand out as a candidate who truly cares about providing great service.
✨Tip Number 2
Research Specsavers and their values. Understanding the company's mission and what they stand for will allow you to align your answers during any conversations or interviews. It shows that you're genuinely interested in being part of their team.
✨Tip Number 3
Prepare to discuss your teamwork skills. Since this role emphasizes being a team player, think of examples from your past experiences where you've successfully worked with others. This will demonstrate your ability to contribute positively to the team environment at Specsavers.
✨Tip Number 4
Be ready to showcase your communication skills. Practice how you would handle customer inquiries or complaints, as effective communication is key in this role. Showing that you can listen and respond empathetically will highlight your suitability for the position.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Service Apprentice at Specsavers. Highlight your enthusiasm for customer service and your willingness to learn in your application.
Tailor Your CV: Customize your CV to emphasize any relevant skills or experiences, even if they are not directly from a customer service role. Focus on communication, teamwork, and problem-solving abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work at Specsavers specifically and how you align with their values of providing excellent service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Specsavers
✨Show Your Enthusiasm
Make sure to express your passion for customer service during the interview. Talk about why you want to work in this field and how you can contribute to creating a positive experience for customers.
✨Demonstrate Good Communication Skills
Since excellent communication is key in customer service, practice clear and friendly responses to common customer scenarios. This will show that you can handle inquiries and complaints effectively.
✨Highlight Your Team Spirit
Specsavers values teamwork, so be prepared to discuss examples of how you've worked well in a team before. Share experiences where you collaborated with others to achieve a common goal.
✨Prepare Questions
At the end of the interview, have a few thoughtful questions ready about the apprenticeship program or the company culture. This shows your interest and eagerness to learn more about Specsavers.
