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For Companies At a Glance
- Tasks: Provide excellent customer service and manage appointments in a retail environment.
- Company: Join Specsavers, a leading name in optics with a commitment to customer care.
- Benefits: Enjoy a competitive hourly rate, 28 days holiday, and employee discounts.
- Why this job: Gain valuable skills in a supportive team while kickstarting your career in retail.
- Qualifications: Passion for customer service, teamwork, and a willingness to learn are essential.
- Other info: This is a 13-month paid apprenticeship with full-time hours and growth opportunities.
Customer Service Apprentice
Specsavers Rayleigh
So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. So, if you’ve ever considered a career in optics, this Customer Service Apprentice role could be perfect for you.
We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full‑time job, all the time surrounded by a friendly, highly‑experienced team who will support you every step of the way.
What’s on offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Salary – £8.20 – £12.91 per hour
- Full time working hours – 40 hours per week
- 28 days holiday – additional paid day off on your birthday to celebrate you!
- We will auto‑enrol you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks – a portal to a world of great everyday discounts and savings
- WeCare – our employee support service to help you and your immediate family when you need it most
- Eyecare and hearcare discounts for you and your family
- Enhanced family leave and company sick pay
Main responsibilities
- Answering calls / Booking Appointments
- Diary Management
- Communicating effectively with customers and clinicians
What we’re looking for?
- Passion for providing excellent customer service and making customers’ lives easier
- Great teamwork
- A good initiative
- Confidence in using IT systems
- Excellent communication and listening skills
- Prepared to step out of your comfort zone and try something new
- Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless)
Find out more
For more detailed information about the Specsavers Apprenticeship programme, please click the link below.
Apprenticeships at Specsavers | Specsavers UK Careers
Checked all the boxes? This job will closed when it\’s filled, so don\’t delay, apply today!
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Customer Service Apprentice employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Show your enthusiasm for customer service during any interactions. Whether it's in a phone call or face-to-face, let your passion shine through. This will help you stand out as someone who genuinely cares about providing excellent service.
✨Tip Number 2
Familiarise yourself with Specsavers and their values. Understanding their commitment to customer care and community involvement can help you align your responses and demonstrate that you're a good fit for their team.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family. Being able to articulate your thoughts clearly and confidently will be crucial in a customer service role, especially when dealing with various customer queries.
✨Tip Number 4
Be prepared to discuss how you handle feedback and learning opportunities. Show that you're open to growth and willing to step out of your comfort zone, as this is key to succeeding in an apprenticeship role.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Specsavers is looking for in a Customer Service Apprentice. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect your passion for customer service and retail. Include relevant experiences, such as previous jobs or volunteer work, that demonstrate your communication skills and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Specsavers and how you can contribute to their team.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammar errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Specsavers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share any relevant experiences where you went above and beyond for a customer, as this will demonstrate your commitment to the role.
✨Highlight Teamwork Skills
Since teamwork is crucial in a retail environment, be prepared to discuss examples of how you've successfully worked in a team. This could include school projects, part-time jobs, or group activities that showcase your ability to collaborate effectively.
✨Demonstrate IT Proficiency
As the role involves using IT systems, it’s important to convey your confidence in using technology. Mention any experience you have with booking systems or similar software, and be ready to discuss how you adapt to new technologies.
✨Be Open to Feedback
During the interview, show that you are receptive to feedback and eager to learn. You might want to share a time when you received constructive criticism and how it helped you improve, which aligns well with the apprenticeship's focus on development.