At a Glance
- Tasks: Lead a dynamic call centre team to deliver exceptional customer service.
- Company: Join Specsavers, a global leader in eye and hearing care.
- Benefits: Competitive salary up to £37k, discounts, and wellness support.
- Other info: Enjoy a supportive team environment with great career growth opportunities.
- Why this job: Make a real difference in customer care while developing your leadership skills.
- Qualifications: Proven management experience and a passion for outstanding service.
The predicted salary is between 37000 - 37000 € per year.
Are you a motivated team leader with a keen eye for detail, looking to bring your skills to a global, difference‑making company? You’ve come to the right place. We are seeking a motivated and dedicated professional with previous management experience in a customer service environment, who is passionate about delivering exceptional care.
As a Call Centre Manager at Specsavers, you will work alongside a skilled team of professionals, leading by example and inspiring excellence while ensuring outstanding customer service at every interaction.
Our store, The Crawley Specsavers store, located in The Martlets shopping area, is a busy and well‑established optical and audiology hub offering comprehensive eye and hearing care to the local community. As a large store featuring 10 test rooms and an on‑site call centre, it is well‑equipped to support high customer demand while maintaining excellent clinical and service standards.
Our team, The Crawley Specsavers team is made up of around 30 dedicated, friendly and highly skilled colleagues who work together to deliver an exceptional customer experience every day, including a close‑knit call centre team of 5 who play a key role in supporting customers and the wider store. The team includes a diverse mix of qualified optometrists, dispensing opticians, optical assistants, audiology professionals, retail specialists and call centre colleagues, all bringing their own strengths, expertise and personalities to the business.
They pride themselves on creating a supportive, collaborative environment where everyone plays an important role in keeping the store running smoothly, from guiding customers through frame choices and handling enquiries over the phone to supporting clinical services behind the scenes. With a strong focus on teamwork, development and communication, the group is known for its warm atmosphere, problem‑solving mindset and commitment to delivering great service.
What’s on offer?
- Total package up to £37k, comprising basic salary plus additional benefits and incentives, dependent on experience
- Full Time - 42 hours per week, to include weekend working
- We will auto‑enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks – a portal to a world of great everyday discounts and savings
- WeCare – our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
What we’re looking for?
- Must‑have proven managerial experience, with the confidence to lead, inspire and support a team to be their best
- Strong customer service experience and a genuine passion for delivering outstanding care and service every time
- The ability to coach, develop and motivate colleagues, creating a positive, inclusive and high‑performing team environment
- Experience managing day‑to‑day operations, including rotas, workloads and ensuring smooth call centre activity
- Excellent communication skills, with the ability to build strong relationships with colleagues and customers alike
- A calm, supportive and solutions‑focused approach to handling queries and escalations
- Confidence using KPIs and performance measures to improve service quality and drive continuous improvement
- Strong organisation and time‑management skills, with a flexible approach in a fast‑paced environment
- A real team‑player mindset, aligned with Specsavers’ values of care, collaboration and development
If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. Now’s the perfect time to apply!
Call Centre Manager in Crawley employer: Specsavers
Specsavers is an exceptional employer that prioritises employee growth and development within a supportive and collaborative work culture. As a Call Centre Manager in our Crawley store, you will benefit from a competitive salary package, comprehensive training opportunities, and a range of perks including discounts and enhanced family leave, all while working in a vibrant team dedicated to delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Manager in Crawley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially how they align with Specsavers' focus on customer care and teamwork. Practise common interview questions and think about how your experience fits the role of Call Centre Manager.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams and improved customer service in previous roles. This will demonstrate that you're the right fit for leading the Crawley Specsavers team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Specsavers family and contributing to their mission of exceptional care.
We think you need these skills to ace Call Centre Manager in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your managerial experience and customer service background to show us you’re the perfect fit for the Call Centre Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about delivering exceptional care. Share specific examples of how you've led teams and improved customer service in previous roles to really stand out.
Showcase Your Team Spirit:We love team players! In your application, mention how you’ve fostered collaboration and inclusivity in past positions. This will help us see how you align with our values at Specsavers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Specsavers.
How to prepare for a job interview at Specsavers
✨Know Your Stuff
Before the interview, make sure you understand Specsavers' values and how they align with your own. Familiarise yourself with their customer service approach and be ready to discuss how your previous management experience can contribute to maintaining their high standards.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a customer service environment. Highlight specific situations where you inspired your team or improved performance through coaching and development. This will demonstrate your ability to motivate and create a positive atmosphere.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle escalations. Think of scenarios from your past experiences where you effectively resolved customer issues or managed team conflicts, showcasing your calm and supportive approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the team dynamics or the call centre's operations. This shows your genuine interest in the role and helps you gauge if the environment aligns with your expectations.
