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For Companies At a Glance
- Tasks: Assist customers efficiently and manage clinic operations for a smooth experience.
- Company: Join Specsavers, a leading optical retailer known for valuing your expertise and fostering career growth.
- Benefits: Enjoy part-time hours, competitive pay, bonuses, and a day off for your birthday!
- Why this job: Be part of a supportive team, gain valuable skills, and make a real difference in customer care.
- Qualifications: Passion for customer service, IT confidence, and strong communication skills are essential.
- Other info: Opportunities for clinical and professional development await you!
Join our team at Specsavers Loughborough as a Clinical Assistant, where we pride ourselves on providing the foundation for exciting, long-term careers. Your previous expertise will be truly valued, and you will have the opportunity to thrive.
The main aim of this role is to ensure that all customers visiting for an appointment are seen quickly and efficiently, helping to maintain a smooth journey throughout their visit. As the first point of contact for each patient, your role is essential to uphold the efficient running of the clinic and guarantee the best customer experience.
Main Responsibilities:
- Ensure clinics are managed resourcefully
- Pre screening & field testing
- Keep waiting times to a minimum & manage handover
- Review clinic performance & plan ahead
- Assist with spectacle collections
- Clinical Admin
- Repairs and Collections
What’s on Offer?
- Part Time - 23 hours to include weekend working
- Salary - £12.21 per hour
- In store bonus
- Day off for your birthday
- Outstanding clinical and professional development opportunities
What we’re looking for:
- Passion for providing excellent customer service and making customers' lives easier
- Confidence in using IT systems
- Excellent communication and listening skills
- Prepared to step out of your comfort zone and try something new
- Able to receive feedback and be open to development
If you’ve got all these skills, we’d love for you to apply. There’s also some desirable experience that could set you apart from the competition:
- Previous experience in a fast-paced customer service environment
Checked all the boxes? Now’s the perfect time to apply!
Clinical Assistant employer: Specsavers
Contact Detail:
Specsavers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Assistant
✨Tip Number 1
Familiarise yourself with the services offered at Specsavers, especially those related to clinical assistance. Understanding their processes and customer service philosophy will help you demonstrate your enthusiasm and fit for the role during any interactions.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about customer service scenarios. This will prepare you to articulate your thoughts clearly and confidently when discussing your approach to patient care and service efficiency.
✨Tip Number 3
Visit a Specsavers store before your interview to observe how the team interacts with customers. Take note of their approach to managing waiting times and customer queries, as this insight can be invaluable when discussing your potential contributions.
✨Tip Number 4
Be ready to share examples from your past experiences that highlight your ability to work in a fast-paced environment. Think of specific situations where you successfully managed multiple tasks while maintaining excellent customer service, as this will resonate well with the hiring team.
We think you need these skills to ace Clinical Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Clinical Assistant position at Specsavers. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills: Since the role emphasises excellent customer service, make sure to provide specific examples from your past experiences that demonstrate your ability to deliver outstanding service and manage customer interactions effectively.
Showcase IT Proficiency: Mention any relevant IT skills or experience you have, especially if you've worked with clinical or customer service software before. This will show that you're prepared to handle the technical aspects of the role.
Express Willingness to Learn: In your application, convey your openness to feedback and development. Mention any previous experiences where you successfully adapted to new challenges or learned new skills, as this aligns with the company's values.
How to prepare for a job interview at Specsavers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with what Specsavers is looking for.
✨Demonstrate Your IT Skills
Since confidence in using IT systems is crucial for the role, be prepared to discuss your experience with relevant software or tools. If possible, mention any specific systems you've used in previous roles that could relate to the clinical environment.
✨Practice Active Listening
During the interview, showcase your excellent communication and listening skills. Make sure to listen carefully to the interviewer's questions and respond thoughtfully, demonstrating that you value their input and are engaged in the conversation.
✨Be Open to Feedback
Specsavers values candidates who are open to development and feedback. Be ready to discuss how you've received constructive criticism in the past and how it has helped you grow. This will show that you're adaptable and willing to learn.
