At a Glance
- Tasks: Manage clinic scheduling and appointment booking for our Home Visits Optical team.
- Company: Join Specsavers, a leading optical retailer with a focus on customer care.
- Benefits: Enjoy a competitive salary, 28 days holiday, and access to wellness resources.
- Other info: Be part of a supportive team in a dynamic work environment.
- Why this job: Make a real difference in people's lives while developing your organisational skills.
- Qualifications: Experience in scheduling, administration, and excellent communication skills required.
The predicted salary is between 26852 - 26852 £ per year.
So, you’re an organisation expert wanting to take your career to the next level? Our Scheduler/Administrator role within our Home Visits service could be perfect for you. As a Scheduler/Administrator with Specsavers, you’ll be a key part of our business, ensuring clinic scheduling and appointment booking is completed in the most effective and efficient way possible for our Home Visits Optical team, while always putting our customers first.
The role also involves administrative duties, including updating customer files, therefore strong attention to detail is essential. You’ll handle a high volume of incoming calls, sharing responsibility with the wider team, as well as making outbound calls to customers. As such, excellent communication skills and a professional telephone manner are required. You will liaise closely with our Optical team as they deliver clinics across the region, along with external parties, so confidence when dealing with people is important.
You may also be required to support taking some calls for our Audiology Home Visits service on occasion. We're looking for someone who has a level headed approach to managing day-to-day customer care, with an emphasis on route planning and scheduling appointments across our region, and delivery of excellent customer service for our Home Visits Optical team, someone who can work at pace managing a busy workload, sometimes with conflicting deadlines, and who demonstrates excellent time management skills. You will need to be confident working on your own initiative.
Current or previous appointment setting or scheduling experience is preferred for this role. You’ll be part of a supportive team delivering care to people who are unable to visit our stores, meaning you’ll make a real difference every day.
What’s on offer?
- £26,852 per annum
- Monday to Friday 9am-5.30pm plus 1 in 7 Saturdays
- 28 days holiday (includes Bank Holidays)
- Birthday as an additional paid day off
- Access to Specsavers Perks Scheme
- WeCare Support
- Access to Headspace App
What we’re looking for?
- Previous route planning, appointment setting or scheduling and administration experience is essential
- Able to manage a busy workload and prioritise conflicting deadlines
- Call centre, office experience and customer service skills are desired
- Previous or current optics experience will be very welcomed
In short, if you’re ready to make a difference, we can’t wait to hear from you. We anticipate a high level of interest in this role, so this vacancy may close prior to the advertised end date.
Scheduler/Administrator in Chatham employer: Specsavers
At Specsavers, we pride ourselves on being an excellent employer, offering a supportive work environment where your organisational skills can shine as a Scheduler/Administrator. Located in Chatham, Kent, our team is dedicated to making a real difference in the lives of our customers, and we provide extensive training and development opportunities alongside a competitive salary and generous benefits package, including additional paid leave for your birthday. Join us to be part of a collaborative culture that values your contributions and prioritises employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler/Administrator in Chatham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Specsavers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Specsavers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Scheduler/Administrator in Chatham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Specsavers:Your cover letter is your chance to shine! Tell us why you want to work at Specsavers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Specsavers!
How to prepare for a job interview at Specsavers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
