At a Glance
- Tasks: Manage scheduling and appointments for our Home Visits Optical team while ensuring excellent customer service.
- Company: Join Specsavers, a supportive team dedicated to making a difference in people's lives.
- Benefits: Enjoy competitive pay, flexible hours, and perks like extra leave and wellness support.
- Other info: Work part-time with great training opportunities and a friendly team atmosphere.
- Why this job: Make a real impact by helping customers who can't visit our stores.
- Qualifications: Experience in scheduling, administration, and strong communication skills are essential.
The predicted salary is between 26852 - 26852 £ per year.
So, you’re an organisation expert wanting to take your career to the next level? Our Scheduler/Administrator role within our Home Visits service could be perfect for you. As a Scheduler/Administrator with Specsavers, you’ll be a key part of our business, ensuring clinic scheduling and appointment booking is completed in the most effective and efficient way possible for our Home Visits Optical team, while always putting our customers first.
The role also involves administrative duties, including updating customer files, therefore strong attention to detail is essential. You’ll handle a high volume of incoming calls, sharing responsibility with the wider team, as well as making outbound calls to customers. As such, excellent communication skills and a professional telephone manner are required. You will liaise closely with our Optical team as they deliver clinics across the region, along with external parties, so confidence when dealing with people is important. You may also be required to support taking some calls for our Audiology Home Visits service on occasion.
We're looking for someone who has a level headed approach to managing day-to-day customer care, with an emphasis on route planning and scheduling appointments across our region, and delivery of excellent customer service for our Home Visits Optical team, someone who can work at pace managing a busy workload, sometimes with conflicting deadlines, and who demonstrates excellent time management skills. You will need to be confident working on your own initiative. Current or previous appointment setting or scheduling experience is preferred for this role.
You’ll be part of a supportive team delivering care to people who are unable to visit our stores, meaning you’ll make a real difference every day.
Our business You will be based out of our Maidstone Home Visits office in Chatham, Kent, ME5.
What’s on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- £26,852 per annum (pro rata)
- Part-time: 20 hours per week Monday to Friday 9am-1pm and will include 1 in 6 or 7 Saturdays 9am-5pm
- 28 days leave (pro rata)
- Birthday as an additional paid day off
- Access to Specsavers Perks Scheme
- WeCare Support
- Access to Headspace App
What we’re looking for?
- Previous route planning, appointment setting or scheduling and administration experience is essential
- Able to manage a busy workload and prioritise conflicting deadlines
- Call centre, office experience and customer service skills are desired
- Previous or current optics experience will be very welcomed
In short, if you’re ready to make a difference, we can’t wait to hear from you. We anticipate a high level of interest in this role, so this vacancy may close prior to the advertised end date.
Part-Time Scheduler/Administrator in Chatham employer: Specsavers
Specsavers is an exceptional employer that fosters a dynamic and inclusive work culture, where creativity and collaboration thrive. With a strong focus on employee growth, the company offers numerous opportunities for professional development and skill enhancement, particularly in the vibrant field of brand marketing. Located in the UK and ROI, Specsavers provides a supportive environment that values innovation and community engagement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Scheduler/Administrator in Chatham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Specsavers and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Specsavers and let us see your personality shine through!
We think you need these skills to ace Part-Time Scheduler/Administrator in Chatham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Specsavers.
Get Familiar with Our Brand:Before applying, take some time to learn about Specsavers and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Specsavers
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Specsavers.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Specsavers will surely appreciate.
