At a Glance
- Tasks: Answer calls, book appointments, and manage diaries while ensuring excellent customer service.
- Company: Join a friendly team at Specsavers, a leader in optics and customer care.
- Benefits: Earn up to £12.41/hour, enjoy discounts, and get a free Headspace app subscription.
- Other info: Enjoy an extra day off on your birthday and enhanced family leave.
- Why this job: Perfect for those passionate about retail and wanting to make a difference in customer experiences.
- Qualifications: No prior optics experience needed; just bring your enthusiasm and organisational skills.
Call Centre Assistant
Are you a proactive people person with a passion for retail and delivering excellent customer service? If you\'re considering a career in optics, this role could be perfect for you. As a Call Centre Assistant, previous optics experience is not required; your focus will be on creating an outstanding store environment for both customers and staff, ensuring every patient receives the best care.
Our team
We have a dedicated and welcoming team in our store, ready for you to join.
What’s on offer?
- Up to £12.41 per hour (depending on age)
- 37.5 hours per week
- Auto-enrolment into the pension scheme with employer contributions
- Specsavers Perks – discounts and savings portal
- WeCare employee support service
- Complimentary Headspace app subscription
- Eyecare and hearcare discounts for you and your family
- Additional paid day off on your birthday
- Enhanced family leave and sick pay
Main responsibilities
- Answering calls and booking appointments
- Diary management
- Effective communication with customers and clinicians
What we’re looking for
If you possess these skills, you’re a great fit:
- Passion for delivering excellent customer service
- Organised
- Active listener
- Ability to work well in a team
Desirable experience
Having experience in admin or call centres and strong communication skills can set you apart.
Apply now
If you meet these criteria, we encourage you to apply promptly, as the position will close when filled.
#J-18808-LjbffrCall Centre Assistant in Leicester employer: Specsavers
At Specsavers, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values teamwork and customer service excellence. As a Call Centre Assistant, you'll benefit from competitive pay, comprehensive employee perks, and opportunities for personal growth within the optics industry, all while working in a friendly environment that prioritises your well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Assistant in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Specsavers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Specsavers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Assistant in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Specsavers:Your cover letter is your chance to shine! Tell us why you want to work at Specsavers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Specsavers!
How to prepare for a job interview at Specsavers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
